Our esteemed property is in search of an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. If you love interacting with people in a positive work environment, apply now! Responsibilities: Communicate with housekeeping to make sure guest rooms are ready Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Bookkeeping: keep accurate records of all hotel guest account information Handle customer complaints as necessary Qualifications: Comfortable taking telephone calls and mitigating stressful situations Exhibits working knowledge of Microsoft Office and reservation management systems Displays impeccable interpersonal, time management, organizational skills, and customer service skills 1+ year of hotel industry experience or related job preferred High school graduate, GED recipient, or equivalent Compensation: $10.00+ based on experience

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