Mid-Level Simulation Framework Architecture Engineer
Ramp Services Manager is responsible for the profitable, compliant, and safe day-today management and servicing of a specific customer contract at station. The position is responsible and accountable for efficient, effective, and productive execution of prescribed Methods and Procedures of customer operations plans, ensuring on-time delivery. The position is also responsible and accountable for establishing and maintaining good customer relations and promoting the best interests of Worldwide Flight Services (WFS). The position is accountable at all times, whether present or not, for every activity of the contract.
This is an EXEMPT MANAGEMENT POSITION in which overtime is both expected and inherent. The hours are flexible, but the Manager must be present and/or available for all operations as required.
Working conditions may include either indoor or outdoor work, depending on station/operation type, with outdoor operations in any and all weather conditions at the airport/terminal.
Job breakdown is APPROXIMATE as follows:
Manage/Supervise operations 50% Ongoing recruiting, staffing of employees 10% Orientation/training of employees 10% Customer service, satisfaction, public relations 25% Administration/office paperwork 5% 100%
Reports directly to Operations Manager, indirectly to General Manager.
REQUIREMENTS
EQUIPMENT USED – OFFICE
Computer, Telephone, Fax, Copier
EQUIPMENT USED – CARGO/WAREHOUSE/RAMP
Must be knowledgeable and proficient in operating every type and model of equipment assigned to the station.
Required Skills
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage/Supervise contract operation according to operation type:
Supervise orientation and training:
Manager Customer Service, satisfaction, and public relations:
Adhere to all airport and facility regulations regarding proper security and identification procedures, including correct escort and security identification badge/challenge responsibilities.
Comply with all safety regulations, methods and procedures, required by WFS, customers, airport and applicable governmental agencies.
Comply with WFS policy for reporting injuries, incidents, damage and theft:
Comply with general requirements, including, but not limited to:
Required Experience
Education: HSG + College preferred
Business/Military experience: Totaling 5-8 years
Airline/Military Freight/Passenger Industry, Warehouse, or Postal Experience (as appropriate to position/station type): 3years
Computer Literacy: Required – Moderate Windows, MSOffice (Word, Outlook, Excel)
Preferred: Some Fedex or UPS experience for Cargo Station
SOFT QUALIFICATIONS
Demonstrated ability to manage a large number of people.
Able to deal with top customer executives professionally and comfortably.
Able to fully staff contract
Able to manage, motivate, and train contract staff.
Able to build contract team that can exceed the demands of the customer (significantly beyond minimum expectations).
Able to maintain cost efficiency consistent with high quality and productivity.
Able to design, implement, and execute procedures as needed and directed.
Organized, detail-oriented, accurate, conscientious, with aggressive follow-through.
Able to prioritize and work under stress and deadlines.
Flexible, adaptable, with ability to make lateral decisions as priorities change.
Able to communicate ideas and implement solutions to improve WFS products and services.
Able to interact with multiple personalities, ethnic diversification, corporate and customer management.
Highly management-oriented, loyal, and able to deal with confidential information.
Balanced, hardworking, with strong ethnic, lots of common sense, highly motivated, and strong desire to succeed.
Problem solver, critical thinker, able to deal with a broad scope of problems and to anticipate problems with the ability to think and react ahead of the customer.
Professional, neat, clean business appearance.
Demonstrated consistency in attendance, filling of reports and reporting problems.
Demonstrated aptitude for mechanical repair and operation of equipment.
Sufficient knowledge to handle, or to request assistance in dealing with, varied employee issues without litigation ramifications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage/Supervise contract operation according to operation type:
Supervise orientation and training:
Manager Customer Service, satisfaction, and public relations:
Adhere to all airport and facility regulations regarding proper security and identification procedures, including correct escort and security identification badge/challenge responsibilities.
Comply with all safety regulations, methods and procedures, required by WFS, customers, airport and applicable governmental agencies.
Comply with WFS policy for reporting injuries, incidents, damage and theft:
Comply with general requirements, including, but not limited to: