COMPANY OVERVIEW
The Radisson Hotel – Fargo is a full-service hotel committed to empowering the success and well-being of our employees by offering career paths in all areas of the hotel. From back of the house positions in our kitchen and housekeeping departments, to front-facing positions like guest service or restaurant serving, we’re sure you’ll find the perfect fit within our hotel!
We believe that our people are our number one asset and are always looking for great people to join our team. We are looking for those who are dynamic, resourceful and ready to jump into any situation to give a helping hand. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today! Help us make every moment matter for our guests and for our team.
JOB SUMMARY
We are looking for a 2nd person who can assist the a night auditor as well as do security for the building and driver of the shuttle. You are the main resource for our guests during the overnight hours. You will help in maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You will also help accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. Any shuttles needed during overnight hours, mainly to airport or back, you would be responsible for and can keep tips made from this. If you are friendly, personable, and like to work independently, this may be just the job for you!
RESPONSIBILITIES
Drive shuttle around the area, maintaining safety protocol.
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Provide guests with information regarding hotel facilities and local attractions.
Answer and route calls as appropriate; take guest messages with accuracy; assist in handling mail and other electronic communication.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests’ needs and respond timely, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift; maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
Valid Drivers License and clean driving record.
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services and hotel services is helpful
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a team.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
BENEFITS
Associate Hotel Discounts Worldwide!
PTO Accrual from day one!
401(k) with Employer Match
Tips from Driving!
Full Time benefits:
Health, Dental and Vision Insurance
Short Term & Long Term Disability Insurance
Paid Life Insurance
Employee Assistance Program