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Computer Technician III - Help Desk Support

Renaissance

Computer Technician III - Help Desk Support

Wisconsin Rapids, WI
Full Time
Paid
  • Responsibilities

    Job Description

    Our Computer and Help Desk Support Technicians are responsible for providing first line support for PC and Mac related problems by answering questions or resolving computer related issues in person, via telephone or from a remote location; providing assistance concerning the use of end user computer hardware and software; configuring and installing new hardware and software and reviewing, monitoring and upgrading existing systems.  

    IN THIS ROLE, YOU WILL: 

    • Respond to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up. 

    • Answer basic questions or resolve basic computer problems in an expedient manner; provide assistance for hardware and software related problems. 

    • Diagnose calls to determine level of technical assistance required; if unable to resolve problem, transfer call in accordance with escalation procedures. 

    • Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution. 

    • Diagnose, repair and deploy equipment

     

  • Qualifications

    Qualifications

    FOR THIS ROLE, YOU MUST HAVE: 

    • Associates Degree in Computer Science or related discipline preferred 

    • 2-4 years of related experience Desktop Support role preferred 

    • Windows AND Mac OS experience required 

    • Knowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, Helpdesk ticketing software is a plus; Apple OS X is absolutely necessary, IOS and Android. 

    • Good written and verbal communications skills

     

      BONUS POINTS FOR: 

    • JAMF and PowerShell Scripting knowledge 

    • Intune MDM

     

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Renaissance is committed to maintaining a safe and healthful environment for our employees and customers.  To uphold this commitment, Renaissance requires all employees to receive a full COVID-19 vaccination as a condition of employment, unless an individual has been granted an exemption as an accommodation due to a disability or for religious reasons.

    Frequently cited statistics show that some women, minorities, individuals with disabilities, and protected veterans, may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and YOU __ may be just the person we need into the future. We hope you're open to learning new skills to grow with us. Make our team, your team!

    Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

    At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Inherent in that guiding principle is dedication to serving all identities by recognizing the importance of Diversity, Equity, and Inclusion (DEI) in our organization, our work and our products.

    Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.  

     

  • Industry
    Hospitality