Job Description

The Implementation Coordinator is responsible for the successful provisioning of Renaissance Learning customers. The incumbent will review customer orders and complete the appropriate licensing and site set-up. They work closely with other members of the Customer Success team and other Renaissance departments to ensure the customer has a smooth and positive experience during the deployment phase of the customer journey.  

 Essential Functions and Responsibilities:  

• Monitor all activities that are part of Renaissance product implementations with a focus on licensing, set-up, and rostering of products  
• Provide customers with guidance and assistance during provisioning and set-up to ensure a strong onboarding experience.   
• Coordinate with internal teams to advance a customer through the deployment process  
• Document all interactions with the customer for company database reference  
• Demonstrate a willingness to adapt based on customer needs and company priorities

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. In accordance with applicable laws, Renaissance Learning will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.  

Education & Experience:

• 3 years related experience in positions involving customer service/support or customer-facing technical support 
• Proficiency in Microsoft Office products

Other General Skills: 

• Excellent verbal and written communication skills focused on administrative and customer service   
• Is highly organized and detail oriented  
• Ability to prioritize multiple tasks in a fast-paced environment  
• Motivation to independently drive performance  
• Effective time management skills to ensure assignments are completed and properly documented  
• Ability to handle escalations or urgent items as assigned  
• Interpersonally savvy and the ability to influence and relate to others

Additional Information

All your information will be kept confidential according to EEO Guidelines.

SALARY RANGE: $38,400 - $57,700

This range is based on national market data and may vary by location.

BENEFITS:

• World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 13 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, minorities, individuals with disabilities, and protected veterans, may only apply to roles if they meet 100% of the qualifications.  At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need into the future. We hope you're open to learning new skills to grow with us. Make our team, your team! Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Inherent in that guiding principle is dedication to serving all identities by recognizing the importance of Diversity, Equity, and Inclusion (DEI) in our organization, our work and our products. Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.