Job Description
As a Regional Data Integration Specialist, you will serve as the primary technical contact and facilitator for a School District as it relates to the maintenance of the nightly data integration process.
IN THIS ROLE, YOU WILL:
Responsible for all customers with Data Integration Services in an assigned territory, acting as the customer-facing liaison of data integration with those districts, including:
Ongoing maintenance and support: Provide reactive assistance (troubleshooting, remediation, resolution) when customer encounters a data integration issue.
Proactively monitor and support integrations to ensure they are running as scheduled; troubleshoot to determine cause and resolve as needed.
Address complex issues for customers assigned to DI Services; assist DI Services with escalations where needed.
Facilitate customer check-ins periodically, to understand any customer data system changes or product needs, to plan and forecast data integration changes accordingly.
Understand Renaissance products, rostering and reporting data requirements, and Custom Data Integration services.
Attend training sessions and review deployment updates.
Advise customers on Renaissance best practices as it pertains to the customer’s data integration and their use of Renaissance products.
Define and deliver customer work requests to the programming team.
Qualifications
FOR THIS ROLE, YOU MUST HAVE:
1 year or more experience in customer and technical areas of Renaissance Learning; or an Associate's degree in Computer Science, CIS, or related field or equivalent from two-year college or technical school.
Technical knowledge of relational databases, SQL, and CSV / txt files
Excellent technical customer service skills
Proven ability to offer consultative guidance, solve problems creatively, and demonstrate decision making skills
Ability to read and interpret documents, such as manuals, directions for working with different Student Information Systems, and departmental procedures
BONUS POINTS FOR:
Experience with Putty/WinSCP
Experience with various data integration methods, SIS Software Vendors and data providers like Clever
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits:
At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Inherent in that guiding principle is dedication to serving all identities by recognizing the importance of Diversity, Equity, and Inclusion (DEI) in our organization, our work, and our products.
Frequently cited statistics show that women and underrepresented minorities will only apply to roles if they meet 100% of the qualifications. At Renaissance, we write our job descriptions to articulate our flexibility and we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need into the future. NO ONE ever meets 100% of the criteria in a job post. We hope you're open to learning new skills to grow with us. Make our team, your team!
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