Job Description
RENAISSANCE IS SEEKING A HIGHLY MOTIVATED, TECHNICALLY ORIENTED PROBLEM SOLVER TO TROUBLESHOOT CUSTOMER INQUIRIES.
The Technical Support team provides accurate and responsive service and support to Renaissance's current and potential customers with computer or technical questions relating to product use. The representatives enjoy a fast-paced, phone and email intensive environment.
This position will be 40 hours per week covering 8am to 5pm with possible future shifts ranging from East coast coverage (6:30am-3:30pm) to West Coast coverage (10:00am-7:00pm). Based out of our office in Bloomington, MN.
Qualifications
The successful candidate is someone who possesses effective written and oral communication skills, strong customer service and computer knowledge, strong attention to detail as well as excellent organizational skills and the ability to handle multiple tasks. FLUENCY IN SPANISH IS A PLUS!
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Many of us choose to work at Renaissance because we are driven by this mission.
Inherent in a mission that strives to serve “all children and adults” who represent “all ability levels...and backgrounds,” is the need to recognize the importance of Diversity, Equity, and Inclusion (DEI) in our culture, in our work, and in our products.
Frequently cited statistics show that women and underrepresented minorities will only apply to roles if they feel they meet 100% of the qualifications. At Renaissance, we encourage you to break through that statistic. Roles evolve over time, especially with innovation, and you may be just the person we need into the future. NO ONE ever meets 100% of the qualifications. We hope you're open to learning new skills in order to grow with us. Make our team, your team!