Job Description

The Rental Retail Store Manager leads all aspects of daily rental and retail operations, ensuring every guest receives a high-quality, personalized experience. This role champions a service-driven culture by guiding and supporting a high-performing team, driving sales, and maintaining a clean, organized, and guest-ready environment. With a focus on both financial performance and operational excellence, the Store Manager fosters a welcoming, energized atmosphere where team members thrive and guests feel genuinely valued. This position reports to the Rental Retail General Manager.

• The budgeted salary range for this position is $64,719 to $77,663. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
• Applications for this position will be accepted until August 5, 2025.

Essential Job Functions

• Coach and support staff to recommend the right gear, apparel, and accessories based on each guest’s ability level, interests, and needs
• Maintain a well-stocked, well-sized rental fleet and retail inventory to meet daily operational and guest demand
• Manage product flow by ordering from the warehouse, coordinating with other stores, and sourcing substitutions when needed
• Oversee merchandising standards by ensuring product is fronted, restocked, and displayed in alignment with visual guidelines
• Ensure accurate and efficient use of all rental and retail point-of-sale systems
• Lead proper handling of liability issues by overseeing documentation, product testing, and coordination with the legal department
• Resolve guest concerns or product returns promptly and professionally to uphold service standards and promote return business
• Enforce loss prevention policies and monitor for inventory and cash handling accuracy
• Oversee employee scheduling, task assignments, and on-the-floor supervision to ensure a productive and guest-focused team environment
• Manage payroll and timekeeping to ensure accurate pay and compliance with labor guidelines
• Lead hiring, onboarding, performance reviews, and documentation of employee performance or disciplinary actions
• Other duties as assigned

Qualifications

**Education & Experience Requirements **

• High school diploma or equivalent required; bachelor’s degree preferred
• Minimum 2 years of experience in rental or retail operations required, with preference for winter sports or outdoor recreation settings
• Proven track record of successfully managing teams and driving sales in a fast-paced retail or rental environment preferred

**Knowledge, Skills & Abilities **

• Certified or willing to become certified in ski binding torque testing and DIN settings
• Proficient with Microsoft Office Suite, point-of-sale (POS) systems, and other relevant retail and rental software
• Strong knowledge of industry trends and best practices, with the ability to apply them within the company context
• Thorough understanding of company policies, procedures, and internal workflows
• Skilled in employee management including performance evaluations, conflict resolution, and team motivation
• Excellent verbal and written communication skills in English; additional languages a plus
• Proven ability to lead, provide clear direction, and inspire team members to achieve goals
• Capable of identifying and resolving straightforward operational issues promptly
• Effective mediator able to resolve conflicts and maintain team cohesion
• Skilled at handling difficult customer interactions to ensure high guest satisfaction
• Ability to manage multiple priorities and projects efficiently without compromising quality
• Strong problem-solving skills with a focus on practical, guest-centered solutions

Additional Information

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work indoors with no adverse conditions, however, some exposure to outdoor elements and or walking on slippery/uneven surfaces may be required
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster