Responding to calls and e-mails with requests for meeting space, as well as with requests for services in those conference rooms which have already been booked online
Assigning conference space in accordance with the specific requirements of the meeting regarding room set-up, Audio Visual activities, food and beverage service, etc. Space will need to be reserved in conjunction with other meetings already on the books, juggling room assignments, so as to emerge with the best “fit” without wasting valuable conference facilities
Sending initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm the current status of the meeting, the accuracy of participant counts, the need for special equipment and services, etcc
Documenting specific meeting requirements within the REALM property management system, where such information will be available to all internal departments responsible for the implementation of such requirements
Inputting additional relevant reservation details into the property management system, including billing information, internal source of business, type of meeting, etc., for financial purposes, as well as future statistical analysis
Carrying out daily “call-arounds” for next-day events, getting final confirmation of the meeting’s time, number of participants, Audio Visual presentation materials, menus, room set-up, etc.
Providing e-mail or telephone updates to relevant departments after 2 p.m. regarding new bookings or changes to existing bookings for the next day
Serving in a “conference consultant” role, assisting callers in defining their meeting requirements and then assigning appropriate space to best support those requirements
Developing and maintaining an excellent rapport with clients who call or send e-mails, instilling confidence that their meetings are being handled in a timely, professional and expert manner
Creating / building upon a data base of historical information regarding individual client preferences pertaining to meeting rooms, set-ups, Audio Visual activities, food and beverage selections, etc.
Excellent organizational skills, with the ability to work under pressure, prioritize tasks and juggle many tasks simultaneously
A thorough understanding of meeting dynamics, including room set-ups, Audio Visual functions, food and beverage requirements, etc.
A good understanding of spatial relationships in the context of conference room capacities and functions.
Creativity, with an open mind to see things from a different angle, suggest alternative space solutions, etc.
Excellent telephone skills, combined with strong “listening” skills
Familiarity with conference center property management / reservation systems
Strong computer skills and knowledge of office technology / equipment
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details
A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
A college graduate with two to three years of reservations experience in a hospitality or corporate environment and with prior supervisory experience preferred
Compass Group PLC is a world-leading food and support services company whose history can be traced back over 60 years. As a FTSE 100 listed company we generated an annual revenue of £17.8 billion in the year to 30 September 2015, operate in around 50 countries, employ over 500,000 people and serve over 4 billion meals every year.