Job Description

Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences.

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

*Remote only for FL, GA, NC, PA, SC, TN, VA

Pay $18 / hour

Additional Benefits:

• Free Parking
• Free Team Member Cafeteria
• Holiday Pay
• Team Member Stay Program
• 50% off F&B + Spa

Qualifications

• Strong communication and interpersonal skills

• Excellent organizational and multitasking abilities

• High attention to detail and accuracy

• Proficiency with basic computer systems and reservation software

• Professional demeanor and problem-solving mindset

• Ability to work independently and within a team

Additional Information

• Competitive salary ($40,000 – $46,000 annually)

• Growth opportunities within a growing organization

• Professional development and skill-building support

• Stable full-time position

• Collaborative and supportive work environment