Job Description

Pay Rate: $20/ hour - Use our Daily Pay benefit and get access to your pay as you need it.

As a Resort Concierge , you will play a vital role in delivering exceptional guest experiences by curating personalized, memorable Park City vacations. Leveraging your knowledge of the local area, you will recommend and coordinate activities, dining, and excursions tailored to each guest’s preferences.

You will take ownership of the guest journey from initial inquiry through departure ensuring all reservations, logistics, and special requests are handled seamlessly. In this highly visible role, you will collaborate closely with multiple resort departments to anticipate guest needs, resolve requests promptly, and consistently exceed expectations. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.

What you will do as the Resort Concierge:

• Provide tailored recommendations for activities, dining, and experiences in Park City and surrounding areas.
• Book and coordinate reservations, transportation, and excursions.
• Deliver exceptional, personalized service throughout the guest’s stay
• Serve as a central point of contact for guest requests and special arrangements
• Partner with resort teams including front desk, housekeeping, food and beverage, and activities to ensure seamless service delivery
• Anticipate guest needs and proactively enhance the overall experience

Qualifications

• Previous experience in a resort/hotel front desk or concierge environment preferred
• Strong knowledge of Park City and surrounding attractions.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail and organizational ability.
• A passion for hospitality and creating memorable experiences.
• Ability to multitask in a fast paced environment.
• Ability to work unsupervised and proven decision-making skills.
• Must be able to stand for long periods of time.
• Must be available to work evenings, weekends, and holidays.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Why Westgate?

• Highly Discounted Epic Locals Ski Pass, While Supplies Last
• FREE Ski, Snowboard and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 in Meals in Team Member Breakroom
• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.