Job Description

The Restaurant Performance Standards Assessor (RPS) is responsible for performing comprehensive on-site evaluations to help the restaurants maintain the highest standards of food safety, cleanliness, customer experience and brand protection. These evaluations include tasting of all food and beverage products to ensure quality. The RPS Assessor is also responsible for effective and professional communication of all aspects of the evaluations to multiple groups across the organization.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Your Impact and Responsibilities:

• Measures the performance of all standards against a detailed set of standards effectively and consistently
• Conducts multiple assessments across restaurants for tests, pilots, or other data-gathering opportunities
• Supports all adjustments to the systems and programs used to measure performance
• Delivers comprehensive results with supporting documentation and pictures to empower operators
• Schedules and manages quarterly list of assessments ensuring timeliness, frequency and all guidelines are achieved
• Manages all travel & expenses, adhering to company guidelines
• Provides feedback on programs and systems for performance management and operational excellence
• Serves as a subject matter expert in the areas of food safety and all Raising Cane’s specific standards

Qualifications

• Expert level knowledge of restaurant standards and understands industry-wide safety and sanitation standards
• Exemplify the brand standards while conducting assessment across the organization
• Align with organizational perspectives and standards in an ever-changing and rapidly growing business
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to recognize problems, set goals, create plans and convert plans into action to solve problems
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Able to travel 50-75% of the time
• Must have a minimum of 5 years of restaurant leadership or QA experience, preferably within the fast food or casual dining experience, or a minimum of 2 years as an Assistant Restaurant Leader with Raising Cane’s; must have a proven record of performance
• College degree recommended
• Additional food safety or quality-related certifications recommended (HACCP, SQF, etc.)

*Starting from $87,000 - $95,000 annually plus incentive*

• The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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