Job Description

Position Summary
The Stay Aspen Snowmass Sales Coordinator plays a critical role in ensuring an exceptional guest experience for all visitors to Aspen Snowmass. This position works closely with the management team and vacation specialists to maintain the highest standards of customer service while directly managing reservations for various properties. The coordinator serves as a key liaison between guests, internal staff, and hotel/property management companies, driving seamless communication and accurate booking operations. This position reports to The Stay Aspen Snowmass Director.

The budgeted compensation range for this position is $23.50 - $28.50 per. Actual pay will be dependent on budget and experience.

Job Posting Deadline

Applications for this position will be accepted until December 31, 2025.

Essential Job Functions/Key Job Responsibilities

• Serve as a frontline representative for customer service issues related to bookings, applying sound judgment and company policies to maintain service quality.
• Execute the timely and accurate charging of final payments for all confirmed reservations, adhering to established accounting and financial protocols.
• Provide necessary backup and support for inbound telephone sales within the call center environment, ensuring continuity of service during peak periods or staff shortages.
• Responds to emails and phone inquiries from guests regarding reservations.
• Conduct continuous, systematic review and follow-up on all booked reservations to verify data accuracy, completeness, and adherence to booking standards.
• Call compliance monitoring in Revinate phone system.
• Represent Stay Aspen Snowmass through courteous, professional, and friendly service; actively cultivate and maintain positive working relationships with vendors, guests, tour operators, and lodging properties to enhance the company's hospitality presence.
• Evaluate agent phone calls for quality and effectiveness, providing objective critique and analysis that informs targeted coaching and continuous improvement initiatives.
• Other duties as assigned

Qualifications

Education & Experience Requirements

• Minimum of two (2) years of prior experience preferred in a sales or customer service role within the travel, tourism, or hospitality-related industry.
• College degree preferred

Knowledge, Skills & Abilities

• Proficiency with Microsoft Excel
• Proficient knowledge of Microsoft Office Suite
• Strong professional communication skills
• Proficient software knowledge including Inntopia, Resort Technology Partners (RTP), Hotel Property Management, Revinate
• Strong written and verbal communication skills.
• Ability to handle interpersonal and team conflicts in a constructive manner
• Spanish and/or Portuguese language skills a plus

Additional Information

Work Environment & Physical Demands
• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
• No adverse or hazardous conditions
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster