Job Description

As a Sales Office Manager you will thrive in a fast-paced environment and enjoys keeping things running smoothly behind the scenes. In this role, you’ll be the heart of the sales office—overseeing daily administrative operations, leading a dedicated support team, and ensuring seamless communication across departments. If you’re detail-oriented, people-focused, and ready to make a big impact, this is your opportunity to shine!

As a Sales Office Manager , you will:

• Manage day-to-day office functions including scheduling, supplies, and vendor coordination
• Monitor and optimize workflows for guest tours, contract processing, and post-sale documentation
• Liaise with property and corporate teams to ensure alignment on occupancy, inventory, and reporting
• Maintain licensing records, ADA accommodations, and state-specific employment documentation
• Ensure adherence to internal policies and external regulations (e.g., timeshare disclosures, consumer protection laws)
• Support internal audits and prepare compliance summaries for leadership
• Supervise administrative staff and coordinate onboarding for new hires
• Draft and refine internal communications, process notes, and employee-facing updates
• Foster a respectful, inclusive, and accountable office culture
• Support sales teams with contract prep, tour tracking, and guest follow-up
• Address escalated customer concerns with professionalism and empathy
• Collaborate with marketing and reservations to ensure accurate promotional materials and availability

Qualifications

• High school diploma required; a bachelor's or associate degree is preferred.
• Must hold a valid driver’s license in the state of employment.
• Proficiency with Microsoft Office Suite and CRM systems
• Strong analytical, problem-solving, organizational, critical thinking, and time management skills
• Empathetic leadership style with a focus on fairness and accountability
• Experience supporting points-based or vacation ownership programs
• Skilled in building checklists, trackers, and process documentation for large teams
• Comfortable navigating workplace dynamics and fostering team alignment

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.