Job Description

The Ski & Snowboard School Sales & Reservations Agent serves as a key point of contact for guests, helping them plan and book their on-mountain experiences with professionalism, warmth, and accuracy. This role is central to delivering an exceptional guest journey — from the first inquiry to the final reservation. In a fast-paced, evolving environment, the Agent ensures every interaction reflects our commitment to world-class service. While guest experience is the primary focus, the role also provides essential support to Ski & Snowboard School staff and operations.

Applications for this position will be accepted until October 1, 2025 for the 2025-2026 Winter Season.

Essential Job Functions / Key Job Responsibilities

• Deliver exceptional guest service by actively engaging with guests and selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, ensuring each guest receives tailored recommendations
• Promote the Ski & Snowboard School and Pros by sharing in-depth knowledge of offerings, crafting personalized experiences, and driving sales through effective upselling and cross-selling strategies
• Build relationships with guests by offering personalized service, answering questions, and ensuring all guest needs are met before, during, and after their booking experience
• Support guests through seamless booking by assisting with reservations, addressing inquiries, and providing clear, accurate information on available products and services
• Maintain expert knowledge of all products and services within the Ski & Snowboard School and mountain offerings, staying current on seasonal programs, changes, and special events to better inform guests
• Utilize professional sales techniques to identify and meet the needs of each guest, drive conversion, and enhance guest satisfaction
• Ensure clear and timely communication with guests and team members, whether in-person, over the phone, or through email, to guarantee smooth operations and exceptional service
• Troubleshoot guest concerns by identifying solutions in real-time, and escalating to management when necessary to resolve any issues promptly
• Collaborate with internal teams to ensure cross-departmental communication and support for a seamless guest experience from start to finish
• Other duties as assigned

**Education & Experience Requirements **

• High school diploma or equivalent required; bachelor's degree preferred
• Minimum of 1 year of experience in customer service, sales, or reservations, preferably in a hospitality or resort environment required
• Minimum of 1 year of experience with phone and email communication in a professional setting required
• Previous experience with sales targets or performance goals preferred

Qualifications

Knowledge, Skills & Abilities

• Fluent in English, with excellent verbal and written communication skills required; knowledge of additional languages is a plus
• Proficient in Microsoft Office (Outlook, Word, Excel) with the ability to quickly learn and navigate internal reservation and point-of-sale systems
• Familiarity with sales techniques such as upselling, cross-selling, and uncovering guest needs to match them with the right products and experiences
• Knowledge of resort operations or mountain products, especially Ski & Snowboard School offerings, or the ability to learn quickly and share information confidently with guests
• Typing speed of 50 WPM or higher with strong attention to accuracy and detail, supporting efficient and seamless guest interactions
• Outstanding interpersonal and customer service skills, with the ability to create genuine connections and deliver warm, personalized service
• Confident, guest-focused communicator with the ability to guide conversations, anticipate needs, and ensure every guest feels valued and well-informed
• Strong organizational and multitasking skills to manage reservations and guest inquiries while maintaining high service standards
• Ability to stay composed and solutions-oriented in high-pressure situations, turning challenges into opportunities to enhance the guest experience
• Ability to work both independently and collaboratively, always keeping the guest journey top of mind
• Professional, positive, and service-driven demeanor in every interaction, creating a welcoming and trusted environment for guests

Additional Information

Work Environment and Physical Demands

• Ability to be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster