Location - Casino - Employment Status - Full-Time - Shift - Varies - Category - Bowling - Bowling Pro Shop Specialist - Casino - Job Description: - Summary: The Bowling Pro Shop Specialist handles all facets of running the Starlight Bowling Pro Shop including serving guests, making sales, working on equipment, and maintaining inventory. Major Responsibilities/Activities: Provide excellent service to guests in the retail venue by selling merchandise and recommending products. Work on bowling balls including fitting, drilling, plugging, and polishing. In collaboration with Bowling Manager, maintains retail inventory and orders merchandise. In collaboration with Bowling Manager orders parts and chemicals to maintain good quality performance of equipment. Provide bowling advice, lessons and/or coaching to guests as needed. Maintains records of all equipment and parts ordered. Maintains MSDS sheets (Material Safety Data Sheets) for bowling center. Adhere to company cash handling procedures. Perform other duties as assigned. - Job Requirements: - Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED. Must be able to work various hours as needed, including weekends and holidays. At least three years of experience in a bowling pro shop or related field. Knowledge of drilling techniques and principles. Ability to operate drill press, ball spinner, and similar equipment. Proficient in basic math. Basic computer skills to include Microsoft Office and other related computer programs. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to learn and research current bowling products and accessories. Make recommendations to guests based on their needs. Display strong verbal and written communication skills. Must be a detail oriented, organized individual with the ability to multi-task. Must have the ability to understand procedures and gaming regulations and adhere to them. Must have the ability to read, analyze and interpret basic instructions in written, oral or diagram form Pleasant, polite manner for dealing with public as well as staff. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, speak and hear. Must be able to lift up to 40lbs of bowling equipment. Must be able to handle and use a variety of hand and power tools. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility as needed. Physical ability to safely perform the essential job functions of the position. Equipment Used: Drill press, ball spinner, Revivor, engraver, plus assorted hand and power tools. Point of Sale terminal and cash register. Qubica BES-X scoring system. Copiers, Fax Machines, PCs and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Employee duties are performed indoors in climate controlled weather and a second-hand smoke-filled environment. Hazards include working around moving equipment/machinery. Equipment and machinery must be properly used or they can be potentially hazardous.