Job Description

The Overnight Security Greeter serves as a visible and approachable presence to ensure guest safety, provide a warm welcome, and maintain secure access to the resort. This position bridges customer service and security by monitoring access points, managing guest interactions, and supporting overall resort safety operations.

Job Requirements

• Warmly greet all guests, owners, and visitors entering the resort.
• Assist front desk staff by verifying room keys, wristbands, or credentials as needed during peak periods or special events.
• Observe for suspicious behavior, safety hazards, or policy violations and report immediately to resort security leadership.
• Assist with implementing resort security protocols, such as shelter-in-place, lockdowns, or evacuations.
• Provide the initial response to all incidents of an emergency nature (Police, Fire, or Medical), and act accordingly within the scope of duties as an Overnight Security Greeter.
• Maintain a uniformed security presence at specified company interests.
• Manage entry and exit control points at designated properties.
• Monitor a proprietary station or front desk (fire alarm panel) as required by law and monitor Security surveillance system.
• Conduct safety inspections as directed by policy and established procedure.
• Maintain individual Overnight Security Greeter activity records, checklists, and logs.
• Write detailed and accurate incident reports and emails. (Basic computer skills required)
• Directs visitors or guests to their proper desired destination within the resort location.
• Respond to any security related complaints and take appropriate actions.
• Assist public safety officers in the performance of their duties as requested and/or required.
• Perform key control duties.
• Inspects all stickers and invitations to ensure proper admittance to a resort. All unauthorized person shall be refused admittance to the resort. Also, responsible to protect guests, visitors, and team members of the resort.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior resort or hotel experience in a public-facing role.
• Familiarity with access control, radio communication, and CCTV systems.
• Bilingual (English/Spanish) a plus.
• CPR/First Aid certification preferred.
• Applicants must also possess a valid State Driver’s license.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Basic computer and communication skills.

Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job; to include:

• Climbing several flights of stairs without stopping
• Running short distances
• Standing for prolonged periods of time in various weather conditions
• Riding a patrol bicycle
• Moving or positioning heavy objects

Additional Information

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.