Job Description

As a Security Officer , you help keep our corporate offices safe, secure, and welcoming. This role blends security responsibilities with hospitality focused service, ensuring our guests, team members, and property are protected while creating a friendly and supportive environment. You maintain a visible presence, manage access points, respond to police, fire, or medical situations, and complete safety inspections and incident reports. By working closely with public safety partners and security leadership, you help ensure everyone feels safe and cared for. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the Corporate Security team, you become part of a company that values hospitality, teamwork, and growth.

What You’ll Do as a Security Officer:

• Provide the initial response to all incidents of a Police, Fire or Medical nature and act accordingly within the scope of duties as a Security Officer.
• Maintain a uniformed security presence at specified company interests.
• Manage entry and exit control points at designated properties.
• Monitor a proprietary monitoring station or front desk (fire alarm panel) as required by law and monitor Security surveillance system.
• Conduct safety inspections as directed by policy and established procedure.
• Maintain individual Security activity records, checklists and logs.
• Write detailed and accurate incident reports as required using computer skills and emails.
• Respond to basic service requests and perform preventative maintenance on the electronic guest room security system and in-room electronic safes if applicable.
• Perform lost and found inventory control tasks.
• Perform traffic control and parking enforcement duties as required.
• Respond to any security related complaints and take appropriate actions.
• Assist public safety officers in the performance of their duties as requested and/or required.
• Perform key control and accounting duties.
• Perform any other task, requested by management, within the scope of corporate policy.

Qualifications

Performance Requirements: ( Knowledge, skills and abilities)

• Ability to read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance, and to communicate with others.
• Ability to stand, move, and work throughout property, including walking (up to 5-7 miles), climbing stairs (10% of shift - tower positions to 35% of shift), and/or standing/sitting at work stations for the duration of the shift.
• Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions, and/or offering assistance, giving accurate information regarding plans, policies, or procedures within guidelines.
• Ability to grasp, bend, lift and/or carry, or otherwise move goods weighing a maximum of 40 lbs. on an intermittent basis, with repeated lifting, carrying and push/pull of 20 lbs.. And sufficient dexterity of hand in order to use handcuffs, emergency equipment, two-way radio, multi-line telephone and keys.
• Knowledge of safety/security practices and procedures including: C.P.R., emergency first aid, semi-automatic defibrillator and basic emergency fire equipment.
• Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance. Typical Working Condition:
• Ability to perform duties within hot to normal to cold temperature ranges and unfavorable conditions which can occasionally be noisy and wet.

Additional Information

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.