Job Description

• Proactively monitors for threats, including violence, civil unrest, active shooters, travel advisories, open source/dark web threats, reputational harm, and other events that could disrupt business operations
• Conducts investigations and threat assessments, escalating threats as appropriate and notifying relevant parties in accordance with SOC protocols
• Performs a broad range of investigations using a variety of tools such as TLOxp, open-source intelligence (OSINT), social media, web tools, closed circuit television (CCTV), and other in-house proprietary tools
• Responds to crises and coordinates initial actions by collaborating with the appropriate RSO and Business Unit partners
• Manages and monitors burglar and fire alarms systems, access controls, and CCTV operations
• Responds to alarm signals, uses video verification and historical reviews to determine appropriate actions, and dispatches authorities, initiates repairs, or resolves user errors as needed
• Conducts internal investigations in support of the Safety and Security team and takes initiative to successfully resolve investigations in a timely and efficient manner
• Supports law enforcement requests by collecting and distributing requested evidence, such as video footage or point of sale (POS) data
• Accurately and concisely reports on incidents of crises, threats, safety, and security concerns

Qualifications

• 2+ years of experience in supporting crisis management, security operations, loss prevention, or call center equivalent preferred
• Demonstrated experience in safety, security, or crisis management within in a high-growth, results-driven environment, with a solid track record of successfully supporting enterprise security programs
• Experience and knowledge with building security, including burglar and fire alarm systems
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Ability to work effectively and efficiently both independently and collaboratively
• Microsoft Proficient: Excel, PowerPoint, and Word
• Bachelor’s degree in emergency management, criminal justice, or equivalent experience
• Able to work non-standard hours - 2nd and 3rd shifts

Additional Information

All your information will be kept confidential according to EEO guidelines.

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