Job Description

The Service Writer works with customers to document vehicle problems and schedule automotive repair service with the service team. The Service Writer is needed to do the following task but not limited to the following task:

Essential Duties and Responsibilities

• Procure parts needed for repairs and enter all information into Fleet database for accurate billing.
• Answer incoming service calls
• Maintain and schedule service appointments
• Track repair status and update customers
• Run errands as necessary (picking up parts, dropping off materials, transporting vehicles)
• Deliver parts and run errands for mechanics, as directed
• Maintain other duties as directed by the foremen & mechanics
• Picking up and dropping off clients as needed
• Interact with clients and/or visitors in a professional, courteous, and problem-solving manner
• Assist with the upkeep of the inventory system in place
• Prioritize multiple tasks and efficiently complete tasks to ensure deadlines are met in a fast-paced environment

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Valid & Current FL Driver’s License & Clean Motor Vehicle Report
• Previous automotive service advisor experience heavily preferred.
• Ability to understand and relate technical issues
• Excellent communication and customer service skills
• Strong record keeping

Education and/or Experience

• High school diploma or equivalent preferred. Minimum of one year experience required.

Certificates, Licenses, Regestrations

• Valid Driver’s license.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.