Job Description

The individual in this position will work with the Data Communication Technician team to oversee all of the field installation, repair, and service activities. The main focus of the job is to assist by providing field support and guidance to the assigned group of technicians. The Field Manager assures the competent performance of all staff as reflected in quality workmanship. Performs and conducts annual, reviews along with providing ongoing open communication with the team to include coaching, mentoring, and career development on a daily, weekly, and monthly basis.

ROLE AND RESPONSIBILITIES – PRIMARY

• Builds develop and manage field resources team capable of carrying out the company’s operational strategies.
• Establishes filed operation standards and metrics report to track efficiency, quality control, cost, safety, and complete and on-time delivery.
• Meets with or calls team members regularly to discuss, convey, and document project plans, customer specifications, and deliverables required for said project.
• Act as a senior-level advisor on technical issues to field resources and all levels of employees throughout the company.
• Maintains technical knowledge and understanding of regulations, industry trends, current practices, new technology, and applicable laws regarding human resources.
• Establishes and maintains an effective system of communication throughout the team as well as the entire company.
• Demonstrate use of equipment

SECONDARY RESPONSIBILITIES

• Responsible for field resources hiring process, performance management, employee relations, and culture building.
• Interprets company policies for field resources and enforces safety regulations.
• Work with HR & Director of Field Operations in all Employee Relations matters, policies, job duties, working conditions, attendance, performance reviews, wages, etc.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Excellent oral and written communication skills
• Ability to work as a team member, professionally handle confidential matters and lead and influence others to accomplish operational objectives.
• Proficient in Microsoft Office, (Excel, MS Word)
• Must maintain a Valid Driver’s License
• The license must be in good standing no infractions within the last 3 years
• Able to lift at least 50 lbs
• Able to climb 12-foot ladder
• Ability to sit, stand, kneel and/or walk for long periods of time
• Available to work evenings, weekends
• Able to travel as needed
• Must be able to maintain a home office with sufficient privacy and free of distractions

Company Description

Encompassing over 45 years of corporate evolution, today's Spencer Technologies is the leading provider of end to end IT life cycle solutions for literally every type of major corporation in the retail market — from specialty stores and department stores to DIY and restaurants. Our team is comprised of retail and technical experts to ensure solutions are sound and relevant allowing us to provide the highest quality of service to top retailers throughout the world. More importantly, we set the standard for experience, technical expertise, unparalleled customer service and absolute reliability.