POSITION TITLE: Guest Services Resource Navigator

MINISTRY DEPARTMENT: Men's Mission

REPORTS TO: Guest Services Manager

FLSA STATUS: Non-Exempt

LOCATION: 777 Commercial St. NE, Salem, OR 97301

STATUS: Full-Time

Shift: Tues-Sat, 7am-3:30pm

PAY: 18.50-19.00

Job Summary:

To provide the Guests of Union Gospel Mission of Salem by preparing for, attaining, and retaining employment, permanent supportive housing, and other social needs as a liaison utilizing state, city, and other government and private human service agencies.

Essential Job Duties:

1. Ability to provide biblical guidance towards life change.

2. Conduct assessments and coordinates services internally and externally with other community agencies to assist with guests' needs.

3. Assist guests by navigating the internal and external resources for positive change.

4.

5. Support guests' work toward achieving their self-identified goals for positive life-changing outcomes.

6. Collaborate with fellow case workers as client needs may also require their services.

7. Manage caseload of individual clients and maintain ongoing client files and daily case notes.

8. Maintain accurate files on all services and outcome results provided to and from clients.

9. Approves and dismisses guests as appropriate.

10. Track client outcomes and exits to prepare reports for ongoing case management.

11. As part of the Guest Services Team, assist with daily dayroom operations.

12. Network with community agencies to establish and build positive working relationships.

13. Stay up to date with housing programs and adjust to processes as well as stay informed with Restoration House and Greer Street about available housing options.

14. Conduct intake assessments to determine client needs related to Social Security and financial assistance programs.

15. Engage with the healthcare system and guests to access, plan, and assist the common goal of stabilization of health.

16. Provide client advocacy when needed to potential service providers.

17. Educate and equip guests with tools necessary to enter appropriate housing.

18. Maintains a positive, encouraging Christian work atmosphere by demonstrating appropriate Customer Service C.A.R.E. standards.

A. Committed – Performs job with integrity – respects and honors others.

B. Attentive – Models honesty and courtesy to all. Good listener.

C. Responsive – Takes responsibility for quality results. Serves effectively.

D. Excellent – Seeks to improve performance while providing excellent service.

19. Prepares monthly reports to Guest Services Manager as required.

20. Attends community meetings as directed by Guest Services Manager.

21. Assist with other duties as needed and as directed by the Guest Services Manager.

Knowledge, Skills, Abilities:

1. Excellent oral and written communication skills.
2. Excellent organizational skills and strong interpersonal skills.
3. Familiar with community social service providers.
4. Proficient in basic computer use (i.e., MS Office applications).
5. Knowledge of substance abuse and recovery required.
6. 7. Valid OR state driver's license. 1. Must agree with Union Gospel Mission of Salem's Statement of Faith and Standards of Conduct.

Education: BA/BS Degree in Social Service. (preferred) High School diploma required
Experience: Minimum of 3 years of social service, experience, or related ministry work.