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Surveillance Specialist

Westgate Resorts

Surveillance Specialist

Las Vegas, NV
Full Time
Paid
  • Responsibilities

    Job Description

    General Summary Of Duties:

    • Always monitors all areas of the property, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity for proper resolution
    • Ensure quality observations and investigations in the Surveillance Department on assigned shift
    • Maintains a working knowledge of rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
    • Protects casino assets and gaming integrity through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor
    • Assists with directing the flow of Surveillance Reports to the proper individuals per Surveillance Management, always maintaining the highest level of confidentiality
    • Ability to work as a team.
    • Maintains world class service levels in the Surveillance Department.
    • Create daily activity reports and prepares necessary reports for management.
    • Coordinates, with the Surveillance Management, when Surveillance discovers a matter which needs further investigation or attention as appropriate.
    • Observes, documents, video coverage and reports any unusual or suspicious activities on property.
    • Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to Surveillance Management, for proper resolution.
    • Held accountable for the accuracy and thoroughness of departmental records and reports.
    • Conduct daily player evaluations and rating audits
    • Identify, document, and find solutions for operational improvement opportunities
    • Monitors and analyzes daily gaming activity
    • Has experience with operational case studies
    • Has knowledge of house advantage as it pertains to player reinvestment.
  • Qualifications

    Qualifications

    Performance Requirements: (Knowledge, skills and abilities)

    • Ability to read and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
    • Ability to analyze gaming statistics and investigate discrepancies thoroughly.
    • Ability to write effective reports.
    • Ability to view surveillance footage and find conclusive supporting video facts.
    • Ability to respond to inquiries from Team Members or guests.
    • Ability to communicate effectively in one-on-one, small group, and large group situations.
    • Ability to read, write and communicate verbally in English.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to compute rate, ratio, and percent, and to interpret data from graphs.
    • Ability to apply common sense reasoning to a variety of situations.
    • Full Knowledge and understanding of company and department rules, policies, and procedures.
    • Ability to watch and protect Craps, Blackjack, Roulette, Baccarat, and Specialty Games.
    • Ability to complete thorough Player Evaluations on Craps, Baccarat, Roulette, and Blackjack.
    • Knowledge of Slot Advantage Play
    • Experience working with BJ Survey and eConnect
    • Works well in a team atmosphere.
    • Must be able to effectively make decisions in the room
    • Must be able to conduct larger scale gaming investigations
    • Must be able to detect schemes, cheating activity, and advantage.
  • Compensation
    $23-$23
  • Industry
    Hospitality