POSITION TITLE: Guest Services Assistant

MINISTRY DEPARTMENT: Simonka Place (500)

REPORTS TO: Restorative Services Manager

FLSA STATUS: Non-Exempt

LOCATION: Simonka Place

5119 River Road N, Keizer, OR 97303

STATUS: 32 hours per week, temporary through the summer, will involve evenings and weekends.

PAY: $17.00 per hour

Job Summary:

Providing compassionate ministry to women and children in crisis, helping them feel welcome, and cared for while meeting their practical needs. Under the direction of the Guest Services Manager responsible for all ministry areas related to Simonka Place Reception and Front Desk Ministry and assuring a safe environment.

Essential Job Duties:

1. Perform all aspects of ministry related to “Front Desk Ministry,” including but not limited to:

• Shelter calls

• Intakes

• Exits (including dismissals)

• Bed transfers

• Screening clients and Assessments

• Writing clothing vouchers

• Maintaining daily/evening schedule

2. Assist in maintaining on-going client files.

3. Training and oversight of clients participating in Work Therapy.

4. Provide crisis intervention information and referral help.

5. Administer Urine Analysis (UA) and/or Breathalyzer tests as needed.

6. Maintain a positive, encouraging Christian work atmosphere by demonstrating appropriate Customer Service C.A.R.E. standards.

A. Committed – performs job with integrity – respects and honors others

B. Attentive – models honesty and courtesy to all. Good listener.

C. Responsive – Takes responsibility for quality results. Serves effectively.

D. Excellent – Seeks to improve performance while providing excellent service.

7. Assist in maintaining the safety and cleanliness of the shelter/facility.

8. Provide written reports, etc. to Guest Services Manager and Simonka Place Director as requested.

9. Communicate with all Simonka Place staff through established procedures.

10. Attend various Union Gospel Mission functions and meetings as required.

11. Assist with other duties as needed and as directed by Guest Services Manager or the Director of Women's Ministries, including but not limited to:

• Conduct evening chapel

• Dispense toiletry items

• Offer access to medications stored in locked area

• Pray/counsel with Guest Services clients

• Prepare cleaning supplies

• Conduct regular rounds to assure the safety of the house.

Knowledge, Skills, Abilities:

1. Strong interpersonal and communication skills
2. Good organizational skills with ability to multi-task.
3. Willing to learn/teachable spirit.
   4. Ability to work with clients with a variety of behavioral issues.
   5. Experience/willingness to confront difficult behavior consistently and respectfully.
   6. Knowledge of substance abuse and recovery preferred.
   7. Ability to work independently and as part of a team.
   8. Ability to deal in a respectful, caring manner with clients who are emotionally distraught, sometimes hostile, and/or verbally abusive.
   9. Working knowledge of services provided by local social service agencies.
   10. Basic computer skills, including Microsoft Office 2010 applications (Word, Excel, Outlook).
   11. Valid Oregon Driver's License.
   12. Must agree with Union Gospel Mission of Salem's Statement of Faith and Standards of Conduct.
   13. Bi-lingual (English/Spanish) preferred, but not mandatory.

Education: AA or AS (2-year degree) in Social Services or similar field of study preferred.
Experience: Minimum of one to two years in social work and/or similar field experience preferred.