Guest Experience Coordinator The Line Hotels - Austin, TX Overview About
our Company The Sydell Group is the creator and manager of unique hotels
rooted in their location and architecture. Sydells core expertise is an ability to collaborate with original talent within the world of design, food & beverage, and retail, and bring them together in the creation of compelling new hotels that engage the communities around them. Sydell Groups diverse portfolio of award-winning properties include The NoMad,
New York; the LINE Hotel, Los Angeles; Freehand Miami, Chicago and Los
Angeles; as well as upcoming openings in Los Angeles, Washington, DC,
Austin, London, Las Vegas, and New York. At the crossroads between
Downtown and Town Lake, the LINE ATX embodies the natural beauty and
creative spirit of Austin. With immediate access to the hike & bike
trails, lakeside views, and walking distance to Red River music
district, the LINE ATX provides moments of discovery for locals and
travelers alike. The LINE ATX is seeking a dynamic Guest Experience
Coordinator to join our team. A successful candidate will have a genuine
passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities * Maintain open door communication with employees *
Seek out opportunities for guest-centric experiences in all outlets of
the hotel by following established procedures to conduct pre arrival,
and follow up from guest correspondence and feedback * Oversee and
implement Hotel Guest Experience initiatives * Be an Experience
Assistant by being a liaison with in-house guests, provide service
poolside during the summer months, do VIP meet and greets during
check-in, and coordinate among all departments for seamless execution of
service * Coordinate the VIP program which includes identifying
potential guests and updating the guest profile with background
information, assisting Front Office team in identifying potential upsell
guests to the couples floor, and communicating successes to the Hotel in
an effort to keep intensity and focus high * No Fuss Curbside Check in
which includes assisting the Reservations and Front Office teams to
identify guests and achieve a seamless arrival experience for return
guests. * Monitor Curbside Check in by setting a goal of 15% of all
arrivals as Curb Side guests and communicating successes to the Hotel in
an effort to keep intensity and focus high * Work with Front Office
Managers and Reservations Team to learn from each others successes and
failures to develop a consistent product company wide * Coach staff to
achieve culture standards & core standards of Guest Experience
Assistant/Manager and couple experience * Supervise the activities of
the Front Office team in order to ensure adherence to The Line Hotel
standards, policies & procedures * Also may assist with responsibilities
and duties in the absence of or due to heavy volume in any Rooms
Division area * Ensure staff understands their job expectations before
holding them accountable Compensation & Benefits The LINE ATX offers
competitive wages and benefits while fostering a diverse and inclusive
work experience. Consideration for employment will be based upon
personal capabilities and qualifications without discrimination based on
race, color, religion, sex, gender identity, age, national origin,
disability, sexual orientation, or any other protected characteristic as
established by law. Core Competencies * High school graduate or
equivalent * At least two (2) years Guest Service Experience in a hotel
Guest Service capacity * Strong ability in using MS Office (MS Excel and
MS PowerPoint, in particular) * Basic computer skills * Outstanding
communication and interpersonal skills * Excellent reading, writing and
oral proficiency in the English Language * Fluency in Spanish is a plus