Job Description

The Training & Systems Specialist leads the development and delivery of training programs that strengthen the knowledge and effectiveness of the Rental & Retail team. This role coordinates training initiatives, documents operational processes, and supports consistent execution across store locations. The position also serves as the primary liaison between Rental & Retail and key internal partners including Mountain Sales & Schools (MSS), Product Administration, Marketing, Sales, and IT Digital to support system updates and operational improvements. This position reports to the Operations Manager.

• The budgeted salary range for this position is $58,500 to $74,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
• Applications for this position will be accepted until April 14, 2026.

Essential Job Functions / Key Job Responsibilities

• Lead department training initiatives to ensure store teams are knowledgeable and confident in rental and retail operational processes and systems
• Develop, maintain, and update training materials, guides, and standard operating procedures (SOPs) to support consistent execution across store locations
• Coordinate and deliver training for new hires, system updates, and operational process improvements
• Identify training gaps and implement solutions that improve team performance and operational consistency across locations
• Serve as the department’s primary point of contact for system-related initiatives involving Resort Technology Partners (RTP) and NetSuite
• Partner with internal teams including IT, Product Administration, and Mountain Sales & Schools (MSS) to support system updates, improvements, and troubleshooting
• Translate system updates and technical changes into clear operational guidance for store teams
• Maintain accurate documentation of operational procedures and system processes to support training and operational consistency
• Assist with the rollout and adoption of new tools, systems, and operational programs across store locations
• Monitor system performance and gather feedback from stores to identify opportunities to improve workflows and operational efficiency
• Communicate system updates, timelines, and operational changes to store teams and represent store needs during system discussions and project planning
• Other duties as assigned

Qualifications

Education & Experience Requirements

• Bachelor's Degree preferred, high school diploma required
• 3 years of retail experience, preferably within the Outdoor Industry, required
• 2 years of training experience in multiple formats, including but not limited to, online, instructor-led, with varying audience sizes and levels of expertise of audience

Knowledge, Skills & Abilities

• Strong knowledge of computers and ability to grasp technical issues and systems
• Knowledge of of NetSuite, RTP, Microsoft Excel, and SQL preferred
• Ability to analyze large datasets and determine actionable results
• Ability to maintain strong working relationship with store and warehouse operations
• Ability to communicate effectively both verbally and in writing
• Ability to foster teamwork and collaboration among various departments
• Ability to identify and resolve problems in a timely manner
• Ability to gather and analyze information skillfully, develop alternative solutions, use intuition and experience to complement data, and synthesizes complex or diverse information
• Ability to balance team and individual responsibilities
• Ability to adapt to changes in the work environment, manage competing demands, changes approach or method to best fit the situation, and deal with frequent changes, delays, or unexpected event
• Ability to assist in the continual education of staff with regards to operating standards, product knowledge, up-selling techniques, customer service excellence, computer software, and all current programs, policies, and mountain or departmental events
• Ability to generate ideas and alternate means of creating revenue, reducing expenses or improving guest experience in departments as well as other areas of the company
• Ability to manage projects with a high degree of independence

Additional Information

Work Environment and Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster