In the hospitality industry, people matter.

That's why here at Choice we're always looking for exceptional people - people who will challenge us, make our team stronger, smarter and more complete. People who know how to roll up their sleeves and tackle the job at hand; who go the extra mile to get the job done - and done well.

At Choice we are looking for employees to connect the world through the power of hospitality - and we offer support, training and a collaborative workplace atmosphere that makes us a great place to bring together people, brands, and technology that enable success.

Who are we looking for? Maybe it's you.

Summer Internship Program:

This isn't summertime busywork - At Choice, every intern becomes an integral part of our team...and gets paid for it!

Our uniquely designed program offers interns valuable exposure into the hospitality industry and cutting edge technology experience of a leading organization. Our comprehensive program promotes growth through various opportunities including: practical work experience and participation in a critical business project in a chosen field, learning and networking opportunities with senior leaders, and an intern-led service project supporting our corporate social responsibility initiative. This program is designed to provide students with an enriched experience in corporate dynamics, collaboration and their individual areas of interest.

The role:

This intern needs the knowledge of Service Management processes, workflows and development of documentation. They will assist in the creation of End User Guides, Training Materials and design materials for lunch and learns, and classroom training.

Responsibilities:

• Will assist in the creation of End User Guides, Training Materials and ability to perform demonstrations of our new Service Management tool.
• Document process flows for the various applications within tool.
• Document process requirements as needed

Skills you have:

• Instructional design for End Uer Guides, Training documentation and process flow.
• Knowledge of ServiceNow, Remedy, IBM Control Desk a plus
• Previous experience working with Incident Management, Change Management, Problem Management and Service Catalogues a plus
• Understanding of ITIL v2 or v3 best practices.
• Must be able to uphold Choice's Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, and respect.

Choice Hotels International, Inc. is one of the world’s largest lodging companies. With more than 6,400 hotels franchised in more than 40 countries and territories, Choice represents more than 500,000 rooms around the globe. At our worldwide corporate headquarters in Rockville, Maryland, and IT center in Phoenix, Arizona, we keep those hotels humming by providing cutting-edge technology and serving as a champion for our franchisees.