Job Description

Responsible for booking reservations, selling upgrades and travel protection, collecting on delinquent balances, and providing customer service for owners of Vacation Traveler Packages.

As a VOA Customer Service Representative, you will:

• Interact with trial owners in a mostly outbound and occasional inbound environment.
• Assist guests in upgrading and buying Vacation Traveler packages.
• Handles the first interaction with Vacation Traveler Owners attempting to resolve delinquency.
• Work with the trial owners ensure customer satisfaction and reduce cancellations.
• Maintains the Fair Debt Collections Practices Act (FDCPA) standards and departmental procedures.
• Consistently meet metrics and goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience :

• High school diploma or general education degree (GED) required.
• Six months to one year of customer service experience is required.
• Call center, hospitality or timeshare experience is a plus.
• Strong verbal and written communication skills to interact with guests and resolve any challenges that may arise with Owners of Vacation Traveler packages.
• Strong time management skills to remain organized, work well under pressure, multitask, and maintain a patient and courteous tone with Owners.
• Bilingual (English/Spanish) is a plus.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.