Front Desk Agent - Beaver Creek Reception Center - Beaver Creek, CO - Date: Jun 19, 2018 Location: Beaver Creek, CO, US Company: Vail Resorts Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Front Desk Agent - Beaver Creek Reception Center - Full Time, Year Round - Beaver Creek, CO The Front Desk Agent is responsible for greeting all guests, checking guests in and out, coordinate housekeeping and maintenance activities throughout lodges. Assist other hotel staff as necessary. Must possess strong telephone skills, excellent hospitality skills, strong teamwork skills and be detail oriented. Additional responsibilities include but are not limited to: - Perform daily operations of front desk including checking guests in and out, answering phones - Demonstrate ability to show tact, courtesy, and diplomacy in difficult situations - Handle guest and owner issues and resolve in a timely and satisfactory manner - Communicate and coordinate maintenance and housekeeping requests - Communicate and coordinate with other front desks to anticipate and prepare guest requests - Maintain all front desk functions and systems - Answer questions about Beaver Creek activities and Vail Valley - Contact guests prior to arrival and inform them of check in location Qualifications: - High School Diploma or equivalent - required - Bachelor's Degree or equivalent - preferred - Able to read, write, speak & comprehend English fluently - required - Valid Colorado Drivers License - required - At least 1 year of guest service, hotel or hospitality experience - preferred - Able to stand/walk for long periods of time in excess of 2 hours without sitting - required - Proficient in Microsoft applications (Work, Excel and Outlook) - required - Strong communication and organization skills - Able to work in a team and be detail orientated - Able to work weekends and holidays, days, and evenings - required - able to work a varied schedule depending on the property - required - Able to lift and carry 50lbs - 2 or more years of guest service experience - preferred - Knowledge of LMS property management system - preferred - In-person or Skype interview - preferred - Resume - preferred - Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred Were looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally.