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Team Member Services Generalist

Westgate Resorts

Team Member Services Generalist

Orlando, FL
Full Time
Paid
  • Responsibilities

    Job Description

    Supports the Team Member Services Department in all facets of Team Member Services Operations and related activities by performing the following duties. DUTIES Manage the recruiting and employment process including applicant sourcing/developing candidate pool, pre-employment assessments for prospective hires and transfers, applicant tracking solution, reporting, on boarding, pre-screening, new-hire orientation and other processes. Communicate with hiring managers regarding positions to fill. Periodic travel to other sites to facilitate recruiting and address team member issues (<25%). Provide day-to-day generalist support to assigned location(s). Recommend and implement approved recruiting strategies in proactive manner. Coordinate internships and international recruiting as needed Provide counsel and support to management staff in team member relations issues. Conduct new team member orientation and facilitates the delivery of leadership programs. Coordinate and conduct new-hire onboarding annual all team member training in January of each year. Conduct team member relations investigations using WG guidelines and facilities effective resolution. Prepare CFI Summary Report Investigations for attorneys via Corporate reporting protocol. Assist Corporate office and attorneys with reply to request from EEOC, Wage and Hour, attorneys etc. Respond to inquiries regarding policies and procedures. Handle team member/manager concerns/questions regarding benefits, payroll, vacation/sick time, leaves of absence, & administrative/clerical duties related to Team Member Services administration. Prepare appropriate documentation in order to comply with Team Member Services operating procedures and regulatory requirements. Participate in unemployment process. Coordinate and follows-up on Workers Compensation matters. Coordinate/facilitate Westgate Foundation events and onsite assistance. SUPERVISORY RESPONSIBILITIES Provide work direction to Team Member Services Representative/Coordinator where appropriate.

  • Qualifications

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Minimum requirements: Bachelor’s degree (B.A.); PHR, SPHR certification a plus. At least 5 years Team Member Services Generalist or Manager experience and/or training; or equivalent combination of education and experience. Knowledge of applicable state and federal employment laws. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Industry
    Hospitality