Job Description

SUMMARY:

Plans, organizes, and directs comprehensive recreation programs and special events at resort by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING: 

• Direct supervision of the entire Waterpark/Activities/ Events Program.
• Create, implement, and direct activity and special event programs using ""themed"" concepts.
• Plan parties for owners, guests, and employee.
• Formulate an environment, which will increase employee morale, motivation, and promote team spirit.
• Prepare departmental Waterpark and Activities budgets.
• Direct communication with Westgate vendors in order to facilitate products, programs, and services for Activities/ Special Events.
• Interview applicants, verify references, and hire personnel.
• Inputs and reviews ADP payroll system.
• Set policy and procedures for Waterpark and Activities departments.
• Attend weekly staff meetings with department heads, supervisors & managers.
• Perform monthly staff meetings with department and prepare reports.
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures.
• Prepare weekly schedules for Waterpark and Activities departments.
• Responsible for instructions in correct safety procedures, ensuring waivers forms are filled out correctly and bike/boat repair log are maintained monthly.
• Coordinate training for Lifeguards, CPR and First Aid Training.
• Responsible for accurate inventory and purchasing of sports and recreation related equipment.
• Maintain weekly and monthly records of all inventories purchased and distributed through the Waterpark/Activities/Events department.
• Maintain records of Waterpark/Activity inventory and prepare them in accordance with CFI and Westgate accounting departments.
• Remain updated on all recreation and sports equipment, as well as lakes, ponds, game room and outdoor recreation facilities to meet appropriate safety standards.
• Responsible for canceling or shutting down various equipment and Waterpark/Activities/ Special Events when weather or other conditions pose a safety hazard to participants.
• Prepare, design, order, and distribute marketing material for resort, VIP, or employee activities/events.
• Perform other tasks as assigned by the General Manager.
• Requisition supplies for activities and events, or employee programs, Waterpark, Fitness Center Club and Activity Center.
• Serve as speaker/host at resort functions when called upon.
• Purchase and pick up recreation equipment when necessary.
• Supervises and analyzes recreational needs and resources
• Interprets recreation programs and their philosophy to individuals and groups through personal participation and staff assignments.
• Cooperates with recreation and non-recreation personnel.

SUPERVISORY RESPONSIBILITIES:

Manages subordinate managers/supervisors and employees of the Waterpark/Activities/ Fitness Center/Events department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CERTIFICATES, LICENSES, REGISTRATIONS Current Florida Driver's license, LG (Lifeguard), LGI (Lifeguard Instructor) First Aid, CPR as well as actively seeking certifications as CPO Certified Pool Operator and AFO Aquatic Facility Operator certifications.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree from four-year college or university; or two to three years of related experience working and/or training in an activity department or program of a large resort with at least two of these years in a supervisory capacity; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Current driver's license; First aid and CPR.

Additional Information

The Westgate Resorts Service philosophy is:

“We fulfill our guests’ dreams by providing a quality vacation experience that exceeds all expectations”

The Westgate Resorts Service Standards are:

Responsive

Accurate

Helpful

Informative

We are an organization that is built on the idea of service to others and on the idea of making dreams come true.  In order to achieve these goals, we expect all employees to fulfill the Service Philosophy and the Service Standards in all interactions with guests and fellow employees.