Job Description
SUMMARY:
Plans, organizes, and directs comprehensive recreation programs and special events at resort by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
SUPERVISORY RESPONSIBILITIES:
Manages subordinate managers/supervisors and employees of the Waterpark/Activities/ Fitness Center/Events department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CERTIFICATES, LICENSES, REGISTRATIONS Current Florida Driver's license, LG (Lifeguard), LGI (Lifeguard Instructor) First Aid, CPR as well as actively seeking certifications as CPO Certified Pool Operator and AFO Aquatic Facility Operator certifications.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree from four-year college or university; or two to three years of related experience working and/or training in an activity department or program of a large resort with at least two of these years in a supervisory capacity; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Current driver's license; First aid and CPR.
Additional Information
The Westgate Resorts Service philosophy is:
“We fulfill our guests’ dreams by providing a quality vacation experience that exceeds all expectations”
The Westgate Resorts Service Standards are:
Responsive
Accurate
Helpful
Informative
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Service Philosophy and the Service Standards in all interactions with guests and fellow employees.