Job Description

Westgate Resorts is looking for an experienced general liability claims adjuster to join the Risk Management Team.  This is an opportunity to leverage your technical liability claims expertise and leadership capabilities for litigation management. 

As a general liability claims adjuster, you will be responsible for daily management of liability claims, documenting the files over the course of litigation, discussing legal strategies, analyzing reserves, assisting with settlement negotiations, and conveying pertinent information to management. The role requires regular collaboration with defense counsel and VP of Risk Management for strategic planning and negotiating damage settlements.

RESPONSIBILITIES

• Receive, investigate, and successfully resolve claims.
• Review legal documents and claim files and provide recommendations for the handling of legal represented claims
• Follow-up on all new cases to communicate with involved parties and resolve.
• Coordinate with other departments to investigate claims, obtain documentation and oversee successful safety programs to reduce guest related claims.
• Maintain close contact with plaintiff and defense counsel and demonstrate an ability to reduce claims litigation, improve claims resolution and the defense of guest claims.
• Prep files for mediations, present with defense counsel and VP of Risk Management.
• Manage litigated files
• Write up settlement evaluations for all litigated cases
• Run ISO reports when applicable

Qualifications

• Litigation: 5-7 years (Preferred)
• Must have thorough understanding of claims handling practices, policy language, exclusions, and ISO forms
• Prioritization, organization, effective time management, creativity and self-discipline are needed to successfully perform in this position
• General Liability experience required
• Excellent communication a must
• At least 5-7 years related experience and/or training; or equivalent combination of education and experience in liability claims handling
• A valid Florida adjuster’s license is required

EDUCATION AND/OR EXPERIENCE

High school diploma or GED; and 5 to 7 years related experience and/or training; or equivalent combination of education and experience in liability claims handling. A valid Florida adjuster’s license is required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.  The employee frequently is required to reach, carry pull, or push with hands and arms.  Lifting objects weighing no greater than twenty pounds will be required.  Specific vision abilities required by the job include ability to adjust focus. 

Specific hearing abilities are required while much of the workday is spent talking to people in person or over the telephone.

TRAVEL

Some travel to the resorts is required during investigation, and while attending depositions, mediations, and trials.

The noise level in the work environment is usually quiet to moderate.

Additional Information

WHY WESTGATE?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines

WESTGATE RESORTS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.