Job Description

This is a remote position after 4 weeks of on-site training, but it is required that you live in the Orlando/Central Florida area to be considered for this opportunity.

You could sell ice to a snowman and you’re great at making people happy. Being the subject matter expert, you leave no stone unturned. People like to try before they buy, and you are there to guide them. Whether it’s booking or extending packages, you do it all! Grab your headset and let’s get you dialed in with Westgate today.

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:

• Integrity
• Passion
• Work Ethic

**As a (VOA) Vacation Occupancy and Price Lock in Agreement **** Customer Service Representative, you will: **

• Interact with trial owners in a blended inbound & outbound environment
• Assist guests in upgrading and buying Vacation Traveler packages
• Work with the trial owners to ensure customer satisfaction and reduce cancellations
• Consistently meet metrics and goals

Qualifications

• Call Center experience 2 years preferred
• Customer Service experience 2 years preferred
• Bilingual Spanish preferred

Compensation

• PAY: $16.00/hour (+ $.50 for language differential)
• + Commission opportunities
• + Shift differential (10% Monday-Friday after 5pm and Saturday 15%)

Training Schedule: All Paid Training!

• Monday - Friday 9:00 AM - 5:30 PM (Weeks 1 - 2)
• Monday - Friday 9:30 AM - 6:00 PM (Weeks 3 - 4)

Hours of Operation

• Monday - Friday 12:30 PM - 9:00 PM
• Saturday 9:00 AM - 5:30 PM

Education and/or Experience

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.