Job Description

As the Team Member Services Specialist, you will:

• Coordinate activities across various departments, including front desk, engineering, housekeeping, warehouse/purchasing, SPA, and sales, to ensure seamless operations.
• Identify opportunities for operational improvements and implement strategies for increased efficiency and cost-effectiveness.
• Manage team member relations by controlling turnover, motivating team members, focusing on development and retention, and conducting regular team member meetings.
• Uphold a professional image through appearance and dress.
• Ensure adherence to company policies and procedures, effectively communicating them to the team.
• Ensure the hotel complies with all federal, state, and local laws, including OSHA, EEOC, Wage and Hour, and Health laws.
• Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.
• Promote CFI/Westgate Resorts philosophies throughout the hotel to both team members and guests.
• Ensures all new hires have completed onboarding (Policy acknowledgements, direct deposit setup, etc.)
• Performs time-keeping functions for assigned departments.
• Provide excellent and friendly customer service to Team Members by responding to inquires related to benefits, policies, etc.
• Assists Team Members with Name Changes, Direct deposits, Open Enrollment for Benefits & Lifestyle changes.
• Maintains Team Member I-9s both electronically and scans Team Member documents in electronic filing system.
• Completes employment verification letters as needed.
• Partner with Talent Acquisition and Learning & Development to coordinate and facilitate New Hire Orientation.
• As coordinated by TMS Manager, may assists with property activities.
• Assist on employee relations issues.
• Conducts TM benefits meetings.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Four-year college degree is preferred, but not required and/or equivalent work experience.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
• Excellent customer service skills.
• Must be fluent in English.

Certifications:

• SHRM membership added bonus but not required.

Requirements:

• Must be able to lift up to 15lbs.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.