Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Responsibilities: Field customer complaints when necessary Work with the housekeeping staff to ensure rooms are ready for new guests General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Conducts wake up calls • Keeps communal areas and lobby clean • Assists with laundry as directed • Follows company policies and procedures • Other duties as assigned by supervisor or management Qualifications: Comfortable taking telephone calls and mitigating stressful situations Displays impeccable interpersonal, time management, organizational skills, and customer service skills Has previous experience or working knowledge of Microsoft Office and reservation management systems 1+ year of hotel industry experience or related job preferred High school graduate, GED recipient, or equivalent Compensation: $9 - $10 per hour

• Conducts wake up calls • Keeps communal areas and lobby clean • Assists with laundry as directed • Follows company policies and procedures • Other duties as assigned by supervisor or management