The Restaurant Supervisor is responsible for assisting in ensuring the smooth operation of the dining room by directing the activity of staff, facilitate the prompt and accurate seating and service of all guests, accept payment for food and beverage, and make proper change to help servers in assuring quality customer service. The Restaurant Supervisor is required to adhere to the mission and values of Widewaters Hotels, LLC.
What you will be doing
The Restaurant Supervisor is focused and responsible for the following:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Greet and seat guests at appropriate tables in a timely manner
Be aware of guests’ needs; assist in providing a pleasant dining experience
Collect money or credit cards from guests and servers
Direct activity of staff, supervise, and evaluate the performance of restaurant associates.
Assist in the training and development of associates.
Assist associates in the performance of their duties.
Provide information to the Food & Beverage Director or Restaurant Manager concerning outlet needs.
Complete end of shift paperwork.
Regular and prompt attendance as well as the ability to work the schedule as defined and overtime as required.
Schedule staff accordingly to accommodate business demand.
Meet and speak to guests concerning special needs or complaints.
Open and close shift in accordance with manager's checklist.
Maintain a safe and sanitary work environment for all associates and guests.
Monitor hours and staffing overtime on a daily basis for restaurant, as it relates to sales and profits.
Attend restaurant associate meetings.
Gather and implement all proper tools for running shift (i.e. schedules, floor plans, reservations, checks, etc.).
Ensure that guests are satisfied by assisting with service, seating, and communicating with kitchen and by striving to speak to all guests.
Ensure all side work is done on a daily basis.
Handle guest service issues or complaints
Pay out servers and service attendants tips, if appropriate
Take reservations for outlets
Ensure quality control of menu items, and cleanliness and appearance of restaurant and staff.
Complete work orders for maintenance repairs.
Monitor bartenders for proper alcohol service/guest intoxication levels etc. while adhering to local liquor laws.
Requirements
Must have a positive attitude at all times.
Knowledge of proper cleaning techniques, requirements, and use of equipment in the Restaurant.
Ability to train staff on customer service, and systems.
Ability to communicate satisfactorily with guests, management, and co-workers.
High School Degree or equivalent.
Minimum of 1-2 years experience in a supervisory food and beverage role.
Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Ability to supervise situations and accomplish goals on a timely basis.