Job ID: 1900088 Job Function: Hotel/Resort Operations Housekeeping Location: Orlando, Florida United States Brand / Resort: Wyndham Vacation Clubs Schedule: Full-time Common Area Attendant - 2nd Shift - Bonnet Creek Resort 03 Jan 2019 Common Area Attendant (video) A Common Area Attendant will support general resort operations by cleaning and maintaining all indoor and outdoor common resort areas and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Essential Job Functions Responsibilities include, but are not limited to: * Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests: Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products. Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (55% time) * Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time) * Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time) * Build a Count On Me Culture: Continuously exhibit the companys Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time) * Performs other duties as needed (5% time) Qualifications Minimum Requirements and Qualifications a) Education * High School diploma or equivalent b) Training requirements * N/A c) Knowledge and skills * Detail oriented with organizational skills * Familiarity with cleaning products and equipment * Ability to read and comprehend routine instructions, short correspondence and memos * Ability to give high priority to customer service * Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff * Must be people oriented and able to work independently or with others as needed d) Technical Skills * Small cleaning equipment experience * Experience with cleaning chemicals * Experience with general cleaning concepts e) Job experience * Six months related housekeeping or building maintenance experience Unless there is a legal requirement, experience will be accepted for the education requirement.