Job Description

50Floor, Inc. is looking for a customer and team-oriented Call Center Representative for our corporate office in Tucker, GA. This position will answer a high-volume of incoming calls, schedule appointments, and answer questions regarding products and services.

The right fit for this position will have a positive demeanor, a friendly and clear voice, communicate well on the phone, work well with various personality types, show good attention to detail, and be motivated to help others.  Successful candidates will display a competitive nature as this position has potential to earn performance based monthly bonuses.   

POSITION RESPONSIBILITIES: 

• Answer incoming, potentially high-volume, customer calls within the first two rings
• Enter and maintain accurate customer data in proprietary software system
• Communicate with customers about product and/or service questions independently; escalate complex issues
• Liaise with other staff to help resolve customer concerns
• Set customer appointments
• Maintain service appointment schedules in a software system
• Filing, faxing, scanning, and other administrative support duties assigned

SKILLS NEEDED: 

• Positive and engaging demeanor; must be able to convey a pleasant and welcoming tone over the phone
• Excellent written and verbal communication skills
• Ability to speak clearly and professionally over the telephone 
• Customer and service-oriented approach with a desire to assist people
• Superior interpersonal communication skills including the ability to interact well with various personality types
• Sense of urgency in completing tasks and meeting customer expectations
• Ability to multi-task and prioritize work
• Strong attention to detail
• Must be able to work effectively as part of a team
• Self-motivated and able to exercise independent judgement
• Good work ethic; must be punctual and dependable
• Competitive spirit

REQUIREMENTS: 

• 1+ years of telephone-based customer service experience required
• Experience answering high volume incoming customer calls preferred
• High School Diploma or equivalent; college courses preferred
• Proficiency in MS Office Suite and ability to learn new software systems quickly
• Typing speed of 35+ wpm
• Sales or up-selling experience a plus
• Bi-lingual (English/Spanish) a plus
• MUST have flexibility to work weekday mornings and evenings as well as weekends

COMPANY BENEFITS AND PERKS:  

• Casual work environment
• Premium 401k Investment Plan with a dollar for dollar match up to 3%
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance 
• Life Insurance and AD&D
• Short-term & Long-term Disability 
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• Perks – An employee discount purchasing program

ABOUT 50FLOOR... 

50Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience.

A family owned business, 50Floor is “home grown” in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a small company culture and keeping in touch with the individual communities where we do business.

We enjoy a casual work environment where employees and customers are regarded as family. At 50Floor, no single person is attributed to our success, our success can be traced back to a single common denominator held by all contributors which is "the desire to be the best."

__BACKGROUND CHECKS __- The company conducts background checks including “consumer reports” for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies’ recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications. __

_EQUAL OPPORTUNITY - All qualified applicants will receive consideration without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. _