Job Description

Third Bridge’s Account Management team is responsible for fueling the growth of the Third Bridge business through the management and expansion of our existing client accounts.

Account Managers are charged with leading the retention and growth strategies for a defined set of accounts, originating revenue expansion opportunities, minimizing client churn, and cross-selling additional products. You will diligently manage a pipeline of renewal and cross-sell opportunities, always seeking to drive timely deal execution and excellent commercial outcomes. In addition, Account Managers actively maintain account and territory plans, defining specific action items towards achieving strategic commercial goals within a set timeframe and working with internal stakeholders to ensure objectives are achieved on a quarterly and long-term basis.

As a seasoned Account Manager, you will take full commercial responsibility for a substantial territory of Third Bridge’s US Credit clients, including larger key accounts and strategically vital relationships, leading on complex and nuanced negotiations, and consistently delivering excellent commercial outcomes.

Account Managers are on the front-line of our business every day. You will spend a sizable chunk of your time travelling to and talking with senior decision makers, nurturing champion users, demonstrating our value proposition to new or less familiar users and ensuring our offering brings the maximum value across our client’s research process.

You will work in lockstep with one Account Associate, who is responsible for driving day-to-day user engagement across your book of business. You will also serve as a mentor and coach to your dedicated Account Associate, helping ensure they develop their commercial skills and apply best practices.

Principle Responsibilities

In this role, you will:

Be accountable for the achievement of ambitious revenue growth goals across Third Bridge’s content and services business lines within your assigned book of business.

• Have full commercial responsibility for negotiating all client renewals, cross-sales and up-sales within your territory.
• Acquire and demonstrate a solid grasp of Third Bridge’s products, value proposition and competitive advantage, and leverage that knowledge in all client communications.
• Be an articulate, persuasive communicator, able to expertly and eloquently align the value proposition of our services with the individual needs of our diverse Credit client base.
• Apply your sales and negotiation skills to consistently deliver positive commercial results from your book of business
• Engage in quarterly territory and key account planning; conduct relevant data analysis to inform an ongoing account strategy; communicate and collaborate with internal and external stakeholders to fully execute on these objectives.
• Manage the end-to-end client life cycle, including but not limited to critical activities such as onboarding, monitoring usage, identifying inactive or at-risk clients, quarterly value reviews, etc.
• Lead relationship management efforts with the user base in order to encourage ongoing engagement with and utilization of our products and services, always with a view to increasing mindshare and market share for Third Bridge.
• Collaborate with multiple departments across the organization; actively work to maintain and enhance cross-functional partnerships and processes
• Lead by example in data hygiene and effective use of company systems; document all client events and activities in internal systems, including Salesforce.com
• Effectively guide and assist in the development of junior commercial colleagues where appropriate.

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years’ experience in B2B client relationship management or sales, ideally within financial markets
• Highly motivated and results-driven with consistent achievement of quota(s) across multiple periods of time
• Strong business acumen, with experience applying industry and product knowledge in written and verbal client communications
• Successful past adoption of and effective use of internal workflows, processes and technologies to accomplish work objectives
• Self-starter, who can establish and organize daily sales activities working autonomously
• Strong leadership, communication, active listening, interpersonal and presentation skills
• Intellectual curiosity and a passion for learning, especially about financial markets
• Easily adaptable to changing, ambiguous and fast-paced environments
• Strong time management skills with the ability to multitask and prioritize work
• Ability to negotiate as well as articulate product value proposition and competitive advantage
• Experience with Salesforce.com or similar CRM systems, as well as Microsoft Office and/or G-Suite tools

Additional Information

How will you be rewarded?

We truly care about our people so in return for your work, you’ll get:

• Salary: $95,000 - $105,000 basic dependent on experience + get rewarded for your success with our commission scheme.
• Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays
• Learning: personal development allowance of $1,150 per year.
• Health and wellbeing: a variety of insurance plans, including health coverage by Empire Blue Cross Blue Shield.
• Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health.
• Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance.
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, and 2 personal days when life throws you a curveball
• Social: weekly optional social gatherings, daily breakfast and snacks, social events - ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.