Job Description

Acara Solutions is looking for a Call Center Representative I for our Client located in North Hollywood, CA

• Under Direct Supervision, the Call Center Coordinator provides 24/7 support to Acute Care Service Facilities nationwide.
• The Call Center Coordinator is an activity that helps facilitates communication between hospitals and providers by triaging and directing calls accordingly
• Acts as a liaison between hospital staff, nurses, pharmacies, patients, etc., and providers
• Responsible for triaging inbound calls for multiple Client facilities
• Manage and maintain daily provider schedules for each facility
• Responsible for relaying any daily schedule changes to staff
• Responsible for relaying any scheduled process changes to management
• Responsible for relaying updated or new provider contact info to staff and management
• Accurately document inbound/outbound calls
• Accurately enter inbound/outbound calls into the appropriate database
• Perform other duties as assigned or requested by management

PAY AND BENEFITS:

• The Salary for this position is $17.00 per hour
• AVAILABLE SHIFT: MONDAY
  • THURS 10:30 AM TO 7:00 PM PST
• TRAINING SCHEDULE IF HIRED: MON -FRI 9 AM
  • 5 PM (2 TO 3 WEEKS)

REQUIRED SKILLS / QUALIFICATIONS:

• High School Diploma or GED
• Minimum of 1 -year experience in a medical setting

PREFERRED SKILLS / QUALIFICATIONS:

• Knowledge of Medical terminology
• Excellent written and verbal communication and interpersonal skills.
• Excellent judgment and decision -making skills
• Work with minimal direction and supervision
• Attention to detail; ability to work in a team -oriented environment

ADDITIONAL INFORMATION:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• Prolonged sitting
• Prolonged work on a PC/ Computer
• Manual dexterity and frequent use of the computer to perform repetitive motions to comply with the essential functions.
• Job performed in a well -lit, modern office setting
• Moderate to high -stress levels
• Moderate to prolonged use of the telephone
• Handle stress and conflict well

If you are interested in this Call Center Representative I (Medical) in North Hollywood, CA

then please click APPLY NOW. For other opportunities available at Acara Solutions go to www.acarasolutions.com.

If you have questions about this role, PLEASE CONTACT LANEE' DAVIS, AT (949) 600 -0313 OR DAVISL@ACARASOLUTIONS.COM

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F -1 OPT STEM work authorization status.

Company Description

Acara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need—and value—their skills and contributions. That’s why, for over 60 years, we’ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it’s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.