ADCOMM is seeking dynamic individuals for our CUSTOMER SERVICE/ORDER PROCESSING positions in our Navarre Florida Call Center. This is a fantastic prospect for motivated, enthusiastic individuals to work with an established local company.

We are currently looking to fill one full-time and one part-time position!

 JOB SUMMARY

Our CUSTOMER SERVICE/ORDER PROCESSING AGENT'S are the front line and the first voice of our company.  You will receive inbound calls from customers & clients regarding product inquiries, processing new orders and product issues. Use your dynamic personality and listening skills to help our valued customers and make a great impression and earn incentives. Job responsibilities include, but are not limited to:

• Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

• Provide order entry support for dealer representatives selling video, phone, wireless and broadband services

• Use questioning and listening skills that support effective telephone communication.

• Understand the impact of attitude in handling calls professionally

• Effectively deal with job stress, angry callers, and upset customers

• Use the most appropriate way to communicate with different behavior types on the telephone.

• Apply the elements of building positive rapport with different types of customers over the phone.

• Apply the proper telephone etiquette to satisfy various customer situations.

• Apply appropriate actions to effectively control a telephone call.

• Identify voice skills and how to enhance a good telephone presentation.

• Determine customer eligibility for product offers and promotions  

• Provide information about video and broadband products and services 

• Review service terms and conditions 

• Determine charges for selected products/services and process payments 

• Assist field sales reps in scheduling installation appointments  

• Escalate customer or field sales rep calls to supervisors as needed 

• Consistently meet or exceed established call center goals (KPI’s) 

• Remain up to date on all products and services provided or supported by Adcomm and its businesses 

• Understand and adhere to ADCOMM’s mission and vision

• Complete other duties as assigned

• Activating equipment with Dealers.

• Handling pinging and reauthorizing equipment signals

• Must be able to communicate clearly verbally and in writing.

QUALIFICATIONS

• High school diploma or equivalent
• Proficient in relevant computer applications.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology is preferred, but not required.
• Previous customer service experience.
• Good data entry/keyboard skills.
• Ability to pass a typing test with required WPM and accuracy.
• Knowledge of administration and clerical processes.
• ABILITY TO WORK NIGHTS AND WEEKENDS MANDATORY.
• Proficient typing skills 35wpm minimal

COMPENSATION

• BASE PAY $11.00 PER HOUR.
  • Paid training
  • Adcomm offers health, dental, vision and supplemental benefits.
  • PTO (Paid Time Off) program.
  • Weekly Pay.
  • 401k
  • Corporate Discounts.
  • Opportunities for Rapid Advancement.

Approved applicants must submit to a Drug Screening and Background Check. 

Adcomm is an Equal Opportunity Employer