Job Description

Adecco is looking to staff Helpdesk Analysts with our client out in Santa Ana, California. Please see the below job description – if you feel like you would be a good fit please apply and someone from our team reach out to you! Able to start candidates ASAP.

**THIS IS A W-2 POSITION - NO C2C APPS PLEASE.

JOB TITLE: Help Desk Analyst – 100% Remote position

LOCATION: Santa Ana, CA - but 100% Remote 

PAYRATE: $18.00-25.00/hr (depending on experience)

HOURS: Must be flexible with hours depending on volume – service center hours are 5:30AM – 6:30PM PST.

CONTRACT TO HIRE THROUGH ADECCO

JOB DESCRIPTION:

This position is the critical first line of support for our customers -- primarily internal customers. You will be providing timely support for PC/Laptop, hardware, peripherals, mobile devices and software/applications, by responding to and diagnosing problems via phone, self-service and chat. It may be necessary to escalate to network services, information security, desktop architecture or other next level teams. We are a Knowledge-Center-Service organization. Joining our dynamic, fast paced work environment is an excellent career step for you.

· Support customer inbound requests through phone, self-service and other channels as developed by Service Desk.

· Provide accurate and creative solutions to customer problems to ensure quick restoration of customer productivity. If the issue cannot be resolved within a certain timeframe, proper escalation is crucial.

· Acquire and maintain current knowledge of relevant environments (software and hardware) and support policies in order to provide accurate solutions to customers.

· Assist in the developing and maintaining of a problem resolution knowledgebase.

· Available to do After Hours support - weeknights and weekends.

· Assist in maintaining Help Desk e-mail, by reading, opening/documenting information into tracking tickets and escalating to proper person or department.

· Provide user administration and application support for supported applications

· Escalate User rights issues and employee setup issues to application Administrators

· Document all calls in ticketing program.  

Company Description

We can offer competitive pay and benefits within your field! Equal Opportunity Employer/Veterans/Disabled The Company will consider qualified applicants with arrest and conviction records. To read our Candidate Privacy Information Statement, which explains how we will use your information, visit https://www.modis.com/en-us/candidate-privacy/