Customer Care Representative (Monat) Alcora Corporation - Doral, FL $13

• $16 an hour Customer Care Representative GENERAL SUMMARY: The MONAT Market Partner and Customer Care Representative performs an essential sales support function by interacting with the company's Market Partners (Independent Distributors), VIP Customers (enrollees in the preferred customer program), and Retail Customers via inbound and outbound telephone contact, e-mail, and/or live online chat sessions. The Service Partner is on the front line of the customer experience and performs a critical role in the retention and training of every Market Partner and Customer by solving problems, answering questions, and acting as an information source for all. RESPONSIBILITIES/TASKS: * Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives. * Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives. * Provide product, program, compensation plan, and business information as necessary. * Assist with order processing, enrollments, and setting up new customers; issue RMAs if needed. * Provide basic technical support for the back office systems; escalate advanced issues to the IT Support staff. * Identify, report, and follow-up on website issues to ensure corrective action is taken. * Facilitate the connection of Market Partners to each other outside of the organization to enable productive collaboration. * Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected. * Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts. * Escalate unresolved problems when necessary. * Document all contact information according to Standard Operating Procedures. * Represent the MONAT brand, maintaining a professional, competent, and positive demeanor at all times. EDUCATION (OR EQUIVALENT EXPERIENCE): High School Diploma required. Associates or Bachelor's Degree preferred. EXPERIENCE: * Minimum two years of experience in a high performance Customer Service Contact Center environment; familiar with CRM technology. * Experience with Direct Sales, MLM, or Network Marketing industry preferred, but not required. * Customer retention experience desired SKILLS/KNOWLEDGE/ABILITIES REQUIRED: * Customer ServiceExcellent telephone personality and style; exceptional understanding of customer service principles and practices.

• Written and Verbal Communication Skills--Conveys written information clearly and effectively through both formal and informal documents. Conveys information orally, in such a way that the recipient(s) comprehends the message. * ListeningListens for clear comprehension and understanding of the customer's needs. * Problem SolvingGenerates effective solutions to problems, considering unique aspects of situations, negotiating compromises, suggesting alternative solutions, and balancing business needs with individual needs. * Organization and AdministrationUses system and tools to complete each transaction completely and with maximum efficiency in compliance with standard operating procedures. * Team Player--Demonstrated ability to work with others in a collaborative environment. * Ability to work in a fast pace continuously changing working environment. Shift: * Must be available to work between 8am - 9pm Monday-Friday and Saturdays 10am - 2pm. * Must be able to be flexible to work between 2-5 hours of overtime. OT is paid at time and a half Salary/Benefits * $13 - $16 Hour * 100% paid Medical/Dental/Vision for employees after 3 months * PTO/Vacation after 3 months 6 hours ago - save job - original job Apply On Company Site Other jobs you may like Client Care Representative/ Teller (P/T 20 hr... BankUnited - Miami, FL 6 days ago Client Care Representative/ Teller (P/T 20 hr... BankUnited - Coral Springs, FL 28 days ago Client Care Representative/ Teller (Part Time... BankUnited - Lighthouse Point, FL 25 days ago Client Care Representative/ Teller (Full Time... BankUnited

• Boca Raton, FL 11 days ago Tier 1 Customer Support HHAeXchange - Miami, FL 3 days ago Easily apply * Customer Care Representative jobs in Doral, FL * Jobs at Alcora Corporation in Doral, FL * Customer Care Representative salaries in Doral, FL Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume