Job Description

Job Title: Account Manager-Security Operations

Department: Operations FLSA Status: Non- Exempt/hourly

Reports To: Director of Operations

POSITION SUMMARY

The Account Manager assists with managing the security officer workforce with respect to staffing and scheduling. The Account Manager reports directly to the Director of Operations and must have experience in handling an operation of minimum 10,000 hours per week in the private security business.

ESSENTIAL JOB RESPONSIBILITIES:

• Develop and maintain schedules for each location and schedule staffing to ensure all posts are filled and contract requirements are met
• Communicate with the client and the security officers to ensure posts are properly staffed including qualifications, abilities, and site/contract specific required qualifications
• Approve requested time off
• Respond to and handle call outs when necessary
• Ensure onsite training is complete and up to date
• Manage overtime to meet parameters of the contract
• Coordinate the process with Human Resources to make first report of injury and/or facilitate any leaves of absence to include: FMLA, state leave, disability, workers compensation, other unpaid leave of absence etc.
• Interview applicants and make hiring decisions
• Document recommendations
• Ensure applicants meet requirements of the contract and schedule
• Retrieve time sheets, compare to work schedules
• Approve and certify weekly hours to Payroll
• Research, resolve and approve payroll discrepancies
• Advise recruitment of hiring needs, giving specifics on post requirements using MPR Protocols
• Once hired, provide new hire with schedule and uniform
• Proactively identify disciplinary issues and/or attendance issues and refer them to the Director of Operations (Executive Director of Operations LI). Issues may be identified by Dispatch, Field Inspectors, or other on-site management.
• Address uniform issues with Security Officers, request replacement items through applicable channels, if needed and proactively request items based on extreme weather needs or normal usage.
• Facilitate distribution and communication of policies and procedures
• When required, ensure clients receive a copy of security officer schedules weekly, bi-weekly. Or as contractually required.
• Maintain the following spreadsheets:
• Vehicle Violations
• Client Contact Information
• Site specific post orders were completed and on file in the office and at the sites

KNOWLEDGE/SKILLS/ABILITIES REQUIRED

• Proficient in Microsoft Office
• Experience in using relevant technologies such as Valiant, Tracktik, Winteam, Silver Track, Guard Matrix, etc.

COMPETENCIES

• Professional level of verbal and written communication skills
• Proven ability to communicate tactfully regardless of the circumstances at all levels
• Organized with an attention to detail
• Strong ability to multitask and prioritize assignments
• Ability to take initiative and work within a team structure as well as independently

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

• Able to sit at and work on a computer for extended periods
• Able to lift 10 pounds and reach/bend to retrieve documents in cabinets and on shelves
• Able to walk through a work site and stand for up to 4 hours at a time

WORK ENVIRONMENT

• Typical office environment
• Willing and able to work additional hours as needed to ensure responsibilities are met

MINIMUM QUALIFICATIONS

• High School diploma
• College education a plus
• 3 years security experience
• Experience in a supervisory capacity a plus

***SALARY COMMENSURATE WITH EXPERIENCE

JOB POSTED BY APPLICANTPRO