Job Description

The Customer Service Associate will assist customers with any troubles or inquiries that they might have.   A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.  This is a full-time position in Troy, MI.  

Hours:  Monday - Friday 8:30 am - 5:00 pm EST (some overtime by be required)

JOB DUTIES AND RESPONSIBILITIES

Duties include but are not limited to: 

• Coordinate with customers to resolve any billing inquiries. 
• Act as the first point of contact for customers seeking help with products or technical issues. 
• Provide troubleshooting and technical assistance to customers. 
• Assess the customer's needs and translate into solutions.
• Ability to understand and explain a customer’s account balance and to provide the means for them to make any necessary changes to their payment processes
• Can understand and explain the processes of the Homeowners Association to a customer.
• Calmly assist customers in emergency situations by coordinating contact to other personnel and vendors.
• Assist vendors with invoices and other questions
• Ability to utilize the Associa website from both Homeowners and Community Archives sides.
• To make necessary changes to Association Facts in proprietary database when updates are necessary to ensure information is accurate
• Other duties as assigned.

Qualifications

• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

EDUCATION AND EXPERIENCE

• High School diploma or GED Required 
• Associates Degree Preferred
• Must be reliable and dependable
• Overtime may be required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Must have reliable transportation

Employment is contingent upon a pre-employment background check and drug screen