Training And Culture Coordinator
Training and Culture Coordinator General Summary: The Training amp; Culture Coordinator will be responsible for the training of course work (computer and classroom based), development of course work, internal donation campaigns, recognition programs, culture events, Co-chair recognition committee and new hire orientation. To deliver on the Audubon mission, the Training amp; Culture Coordinator will: Provide a guest experience of outstanding quality. Support an employee-oriented culture that emphasizes quality, continuous improvement, and high performance by responding timely to inquiries. Respond to request for trainings from managers in order to the meet the needs of our employees. Plan and implement employee recognition on a monthly basis. Work closely with recognition chair person with larger events (Holiday Party, Tailgate Party etc). Organize, maintain and keep inventory and ordering of required office supplies Weave quality entertainment through the guest experience. Anticipate needs of internal customers by proactively providing support and information. Facilitate training modules as directed by Training Director such as new hire orientation and other skills training; assist with training initiatives. Educate our diverse audience about the natural world. Assist with review of new hire packets for completion during orientation, including review medical questionnaires Send training calendar monthly. Update online registration and rosters; accurately update talent profile in ADP Deliver Tier 1 leadership training, always delivering accurate content and enthusiasm to the audience Operate a financially self-sufficient collection of museums and parks. Keep management appropriately informed of area activities and of any significant problems Develop new classes based on the need of our internal customer Register new leaders in our online learning academy To deliver on the Audubon service promise, the Training amp; Culture Coordinator will: Welcome Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings. Wear identification badge. Walk individual to destination instead of pointing; offer assistance to people who look confused. Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look. Share Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it). Coach coworkers on service expectations. Utilize the power of teamwork to give excellent service. Know when to involve management. Inspire Know the answers to questions or seek out the answers. Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold). Ensure work area is free of food, drink, socialization, and personal business. Follow Dress Code Policy on clothing and grooming. Keep unpleasant concerns behind closed doors (vent backstage). Supervision: not applicable. Experience: 6 months training/HR experience preferred Education: College degree; Bachelors preferred Licensure/Certification: not applicable Software Requirements: proficiency in Microsoft Office, Power Point and Excel. Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine. Physical Requirements: 1. Sedentary Work: exerting up to 25 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time, but may involve walking or standing for brief periods of time. 2. Sitting or standing, bending, stooping, and the ability to carry items weighing up to 10 pounds. 3. Constant adequate range of motion and mobility required. 4. Regular near acuity with clarity of vision at 20 inches or less required. 5. Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required. 6. Regular talking and the ability to express and exchange ideas by means of language expected. 7. Regular hearing and the ability to perceive the nature of sounds. 8. Constant ability to read, record, or type data quickly and accurately required. Environmental/Working Conditions: 1. Working long hours between breaks or meals required. 2. Ability to work under and handle stress in an appropriate manner required. 3. May be exposed to high, medium, or low noise intensity. 4. Constant contact with co-workers required. 5. Affinity for animals preferred. 6. Exposure to fluctuations in temperatures may be required. 7. Exposure to outdoor conditions may be required.