BAM Customer Service Representative Bay Alarm Company 42 reviews - Concord, CA Position Summary: Handle and bring to resolution, inquires from customers regarding service, billing, technical assistance, procedures, or any facet of a customers account. Manage outgoing phone calls and customer requests Job Duties: Answer incoming telephone calls and initiate outbound calls to customers Provide exceptional customer service Schedule follow up calls Identify solutions to customer problems including technical support troubleshooting, billing inquiries, account updating and cancellations. Respond to customer inquiries regarding alarm signals, pending follow up calls return procedures and accounts receivable. Log account activity in salesforce.com Work with ups.com, maintain data in vendor systems, and run inquiries and audits through merchant account systems Sit with and help educate new hires on workflow, processes of Bay Alarm Medical Understand the intricacies of all hardware deployed, and be able to walk customers through installation, troubleshooting, etc Provide excellent customer service, up to and including saving customers Requirements: 3-5 years telephone answering skills required. 3-5 years call center experience preferred, viewing and evaluating customer logs, scheduling follow up calls. High School diploma or equivalent required. 1-2 years post-high school education preferred. Excellent communication skills required. Good computer data entry and retrieval skills required. Excellent follow through and problem-solving skills required. Advanced data entry and retrieval skills required. Final applicant must have ability to pass pre-employment background check and drug screen. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Bay Alarm - 3 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Representative OfficeTeam Concord, CA Robert Half - 7 hours ago Easily apply Customer Service Representative/Call Center The Plus Group Concord, CA 1 day ago Easily apply Customer Service Representative Cubic Corporation Concord, CA 1 day ago Customer Service Representative Acme Press, Inc. dba Calitho Concord, CA 1 day ago Easily apply Customer Service Kmart Corporation Pinole, CA Sears Holdings Corp. - 1 day ago * Bam Customer Service Representative jobs in Concord, CA * Jobs at Bay Alarm Company in Concord, CA * Bam Customer Service Representative salaries in Concord, CA Bay Alarm Company 42 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume