Job Description

ESSENTIAL JOB FUNCTIONS

• Configure the web-based portion of installations of cloud products
• Configure Cloud Accounts and Enroll devices
• Management of Cloud programs facing customers
• Assist Field with Installing, Configuring, Servicing and Testing equipment
• Ensure equipment is installed to Bay Standards
• Audit the 2-week refinement period on LRVM installations
• Report on Changes, Observations, and Recommendations in email recaps
• Handle "Health Monitoring" of products
• Attempt to correct issues remotely to prevent scheduling service calls
• Contact subscribers to troubleshoot or schedule service when needed
• Attend meetings related to Cloud based products
• Assist other operators with handling calls related to Cloud Products
• Provide education as needed to other operators on use of Cloud Products
• Other Duties or Responsibilities as assigned
• Providing reporting and identify trends to department supervisors and managers

EXPERIENCE

• 1-2 years Central Station dispatch or related field experience required.
• 3-5 years related experience preferred.

EDUCATION

• High school diploma or equivalent required.

• Networking certification or credential is preferred

SKILLS/ QUALIFICATIONS

• Good communication skills required.

COMPUTER SKILLS

• Data entry and retrieval skills required.

Final applicant must have ability to pass pre-employment background check and drug screen.

Company Description

WHAT HAVE YOU GOT TO LOSE? If you are looking for career advancement, a good company name to stand behind, an independent work environment, and excellent salary/benefits, this is the job for YOU! Bay Alarm Company is the #1 security alarm company in California and is ranked within the top ten nationwide. The security industry is well established and forecasts continued stable growth over the next ten years. As the largest family owned and operated security Alarm Company in the nation, Bay Alarm employees experience a strong family culture and stable working environment. BAY ALARM BENEFITS: Health Insurance Vision & Dental Life & Disability insurance 401K w/ Company Match Education Reimbursement Competitive Salary Company Vehicle, Cell Phone & Tools are provided Employee Discounts - Gym Membership, Tickets, & More! TRAINING & GROWTH: Bay University Training Learn essentials for new position Career Development Program Management Training