Job Description

POSITION SUMMARY: A fast paced communications role, helping both current and future customers get connected with the best sales professional to meet their unique needs.

JOB DUTIES:

• Utilize company scripts as guidelines while injecting your positive attitude and personality to engage future and current customers in dialogue that develops the sales opportunity.
• Maintain knowledge of all current products and features
• Work with both inside and outside sales reps in
• Meet company expectations for excellent customer satisfaction
• Turn marketing qualified leads into sales qualified leads from sources such as website, chat and inbound calls.
• Strong attention to detail, process leads quickly and accurately to continue taking incoming calls throughout shift
• Make routine decisions based on direction provided by company policy and procedures
• Problem solving and listening skills, collecting information from several sources, evaluating and analyzing data, and recommending appropriate solutions
• Commit to department and individual goals
• Follow safety standards and policies to maintain a safe and enjoyable work environment
• All other miscellaneous responsibilities and duties as assigned

REQUIREMENTS:

• Possess a high energy, strong desire to achieve top results, positive attitude over the phone
• Must have a proven track record of customer service over the phone and being compensated for your success
• High school diploma or equivalent required
• Excellent communication (writing and verbal) and interpersonal skills required
• Basic data entry and retrieval skills required
• Intermediate word processing and basic spreadsheet competence required.

WHAT HAVE YOU GOT TO LOSE? We offer comprehensive benefits; outstanding promotional opportunities and a well-established company to stand behind.

Company Description

WHAT HAVE YOU GOT TO LOSE? If you are looking for career advancement, a good company name to stand behind, an independent work environment, and excellent salary/benefits, this is the job for YOU! Bay Alarm Company is the #1 security alarm company in California and is ranked within the top ten nationwide. The security industry is well established and forecasts continued stable growth over the next ten years. As the largest family owned and operated security Alarm Company in the nation, Bay Alarm employees experience a strong family culture and stable working environment. BAY ALARM BENEFITS: Health Insurance Vision & Dental Life & Disability insurance 401K w/ Company Match Education Reimbursement Competitive Salary Company Vehicle, Cell Phone & Tools are provided Employee Discounts - Gym Membership, Tickets, & More! TRAINING & GROWTH: Bay University Training Learn essentials for new position Career Development Program Management Training