Customer Service Representative Associate - Eagan Job -Date:Jan 3, 2019 Location:Eagan, Minnesota, US, 55122 Company:Blue Cross and Blue Shield of Minnesota About Blue Cross For more than 80 years, Blue Cross and Blue Shield of Minnesota has worked to improve the health of all Minnesotans. As a nonprofit organization, we have a long history of making a healthy difference in peoples lives and of giving back to the communities we serve. In particular, our industry-leading commitment to veterans, service members and their families helped us to be named the first and only Beyond the Yellow Ribbon health plan company in Minnesota. We make it easy for you to support veterans groups and other community organizations by providing 20 hours of volunteer paid time off each year in addition to regular paid time off. The dedication of Blue Cross volunteers has earned us recognition for running one of the most successful corporate food drives in the state; donating nearly 1,500 volunteer hours at Habitat for Humanity worksites; and growing more than 750 pounds of fresh produce at our onsite Community Giving Gardens. Find your place at a company that cares about veterans, our employees, our members and our communities. Description Summary This position is responsible for answering our customer questions pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to customers, as appropriate, about a variety of health, financial, and self-service programs. We provide 8-10 weeks of paid training to set you up for success in this role! Training begins 2/11/2018. Schedule during training: Monday Friday from 8:30 5:00 PM, Schedule after training: Rotating 8.5 shifts between the hours of 8am-6pm Monday-Friday. Interested to know what this role entails? Watch out realistic job preview video here: -. Accountabilities -Responds to customer telephone inquiries within a call center environment. -Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs. -Delivers accurate information to customers in accordance with performance goals and objectives. -Provides information to members/providers to support them in their healthcare decisions. -Updates member information in system as needed. -Must maintain a strict standard of confidentiality to ensure that our members protected health information (PHI) is secure. -Other duties as assigned. Requirements -High School diploma or equivalent -1 year of customer service experience -Successful completion of the training provided -Demonstrated skills as an empathetic and compassionate communicator -Ability to quickly gain customer trust and confidence -Demonstrated PC navigation and data entry skills -Strong interpersonal communication skills -Good oral and written communication skills FLSA Status Non-Exempt Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Make a difference Thank you for your interest in Blue Cross. Be part of a company that lets you be you and make a healthy difference in peoples lives every day Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association